Kick-start your career in the leading technology solutions company

Director Sales, ITeS (Location Preference: London, UK)

Designation: Director - Sales
Base Location: UK
Total Experience: 10-14 Years
Travel:Need basis within UK
Reporting To:Chief Revenue Officer + Dotted lines reporting to ITES Head

About Newage:

Newage is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. Newage mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, Newage also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.

Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the US, EU, UK, MEA, Asia and India.

Role:

Newage has gained expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centres.

The proposed hunting role is to acquire new customers in the UK and specific or select global customer logos by selling ITeS and outsourcing opportunities. As Director-Sales, you will manage the entire pipeline management from lead generation, opportunity management to closure management in the supply chain industry; largely covering freight forwards, consolidators, and other logistics companies. It is essentially high-quality technical services selling with deep understanding of the customer business processes and architecting how Newage can be the partner of their choice. You will engage across levels and roles in the customer organization including CXO’s and functional leaders.

Key Accountabilities:

Primary: Own and drive revenue and sales quota for ITeS business in the UK region.
Secondary: Build pipeline of select global customer opportunities, where there is synergy with other sales motions from Newage. Work on deals to closure with support from other internal stakeholders wherever required.
Work with the domain SME’s, Inside Sales and marketing to help co-create key sales assets.
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Build the ITeS customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help customer realize the value, ROI and cost benefits for outsourcing.
Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure.
Work with different customer stakeholder team to articulate and demonstrate the full value of leveraging the Newage ITeS domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Work closely and in tandem with the product sales teams for joint market and customer coverage. Be the owner for the ITeS functional goals in such shared opportunities.

Ideal Profile:

You have about 10 years plus of ITeS sales experience; of which at least 5 in the EUR region. People management exposure is great, even though this will initially be in an IC role.
Proven track record in selling outsourcing services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-milliondollar contract.
You have in-depth understanding of the entire ITeS sales cycles work and the ability to independently operate a start-up or a new business within a large global ITeS firm.
You have consistently delivered on quota and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
Exposure to logistics / Freight Forwarding would be an added advantage for quick success.
You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
You know the EUR market extremely well and what it takes to succeed in the region.
Exposure to B2B SaaS businesses in logistics and high-tech businesses would be great.

Benefits:

Opportunity to work remotely.
The ground floor of new and exciting product.
International and diverse work atmosphere.
Be a part of a rapidly growing company expanding into new products.
Team meetings worldwide
Competitive salary and commission.
Employee Stock Options Plan.

Specialist Inside Sales

Location: Bangalore | Function: Sales

Summary:

As an Inside Sales team manager, you will work closely with the team responsible for bringing in new customers to our sales team, set targets and define future road map for the team. This is a collaborative effort integrating the work of marketing, sales, and product to rapidly increase the volume and improve the quality of new business for our company.

What is expected of the Role:

Generating quality leads that have a high closure probability. You fully understand criticality of your role in the success of our products and services. You should have exposure to India and Middle East/ Africa Markets in lead generation/ business development in SaaS model of software delivery. Building a healthy pipeline on a weekly basis is crucial. You would also interact with vendors to execute some parts of lead generation activity, so vendor selection and management is key expectation.

Key Accountabilities:

Manage the inside sales representative’s team
Set and track sales targets for your team (internal OR external)
Suggest and implement improvements in the sales administration process
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Use customer feedback to generate ideas about new features or products
Research and discover methods to increase customer engagement
Ensure sales, finance and legal policies and procedures are met
Build an open-communication environment for your team

Ideal Profile:

Prior work experience in managing a team and setting targets.
Prior work experience in B2B sales is plus.
Fearless attitude – willing to take intelligent risks
Ability to work in a time-sensitive and high-volume environment.
Self-starter with a penchant for experimentation.
You are always looking for ways to do your job better and you never wait on being told what to do. When you see an opportunity, you jump on it.
A positive attitude: You’re a team player and you are resilient in the face of challenges
Strong organisational skills with ability to effectively prioritize
Articulate with strong business acumen
Experience using ZOHO or other CRM
Excellent communication skills
You are a clear, concise, and compelling storyteller across written, verbal, and visual.

Other Details:

You have about 7+ years plus inside sales/ business development experience of which at least 5 years as an individual contributor
Exposure to BPO models and exposure to supply chain outsourcing will be a double plus and working with multicultural teams
Reports to: Marketing Head

Campaign Specialist

Location: Chennai / Bangalore | Function: Sales

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions everyday in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business

Role:

The Campaigns Manager/specialist is the singularly responsible for creating, driving and executing all digital marketing execution across all the customer audiences. The role is execution focused, it involves planning the messaging relevance by audience (customer segment), by geography and by user type and then working with other internal org stakeholders to design and deliver the campaign. The results are measured or core campaign metrics, audience engagement and business results, including growth in pipeline and customer conversions.

Key Accountabilities:

Design, develop and execute all digital marketing campaigns including SEO/SEM, key social media platforms, display advertising, app, email and other forms of direct and partner/alliances marketing and also in key offline. These campaigns need to evocatively tell our story of the product and the company and focus on driving the outcomes that matter – build awareness, preference and hasten the rationale to buy
Design, build and maintain social media presence, channels with periodic and impactful campaigns. Measure and report performance of all these campaigns against stated goals – RoI, KPI’s, conversions
Identify trends, publish insights, build new growth plans, collaborate with internal teams to create new landing pages and optimize user experience.
Utilize strong analytical ability to evaluate end-to-end customer experience across all channels

Role Details:

Degree in marketing or communication with proven working experience in digital marketing
Demonstrable experience leading and managing SEM, marketing database, email, social media and/or display advertising campaigns
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform and motivate
Experience in optimizing landing pages and user funnels and A/B and multivariate experiments
Solid knowledge of website analytics tools (e.g., GA, Google AdWords, Marketo, WebTrends, SimilarWeb, etc)
Experience in setting up and optimizing Google Adwords campaigns
Strong analytical skills and data-driven thinking
Up-to-date with the latest trends and best practices in online marketing and measurement

Other Details:

You have about 6-8 years plus marketing experience; an MBA would be great.
Internal Title: Marketing Specialist an IC role but needs to work across functions and teams to deliver outcomes
Reports to: Head of Newage Marketing

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Role:

As an Inside Sales Specialist, you will work closely with the team responsible for bringing in new customers to our sales team, set targets and define future road map for the team. This is a collaborative effort integrating the work of marketing, sales, and product to rapidly increase the volume and improve the quality of new business for our company.

What is expected of the Role:

Generating quality leads that have a high closure probability. You fully understand criticality of your role in the success of our products and services. You should have exposure to India and Middle East/ Africa Markets in lead generation/ business development in SaaS model of software delivery. Building a healthy pipeline on a weekly basis is crucial. You would also interact with vendors to execute some parts of lead generation activity, so vendor selection and management is key expectation.

Key Accountabilities:

Set and track sales targets for your team (internal OR external).
Suggest and implement improvements in the sales administration process.
Report on sales metrics and suggest improvements.
Prepare monthly, quarterly, and annual sales forecasts.
Use customer feedback to generate ideas about new features or products.
Research and discover methods to increase customer engagement.
Ensure sales, finance and legal policies and procedures are met.
Build an open-communication environment for your team.

Ideal Profile:

Prior work experience in B2B sales is plus.
Fearless attitude - willing to take intelligent risks.
Ability to work in a time-sensitive and high-volume environment.
Self-starter with a penchant for experimentation.
You are always looking for ways to do your job better and you never wait on being told what to do. When you see an opportunity, you jump on it.
A positive attitude: You're a team player and you are resilient in the face of challenges.
Strong organisational skills with ability to effectively prioritize.
Articulate with strong business acumen.
Experience using ZOHO or other CRM.
Excellent communication skills.
You are a clear, concise, and compelling storyteller across written, verbal, and visual..

Benefits:

You have about 6 years plus inside sales/ business development experience as an individual contributor.
Exposure to global technology platforms and experiences in working with multi-cultural teams.

ITES Director Sales - Newyork

Designation:Manager or Director depending on experience
Base Location:New York or New Jersey
Total Experience:10-14 Years
Travel:Need basis
Reporting To:Regional Sales Manager + Dotted lines reporting to ITeS Head

About Newage:

Newage is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. Newage mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, Newage also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries. Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the US, EU, UK, MEA, Asia and India.

Role:

Newage has gained expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centres.
The proposed hunting role is to acquire new customers in the EUR region and specific or select global customer logos by selling ITeS and outsourcing opportunities. As a Sales Manager, you will manage the entire pipeline management from lead generation, opportunity management to closure management in the supply chain industry; largely covering freight forwards, consolidators, and other logistics companies. It is essentially highquality technical services selling with deep understanding of the customer business processes and architecting how Newage can be the partner of their choice. You will engage across levels and roles in the customer organization including CXO’s and functional leaders.

Key Accountabilities:

Primary: Own and drive revenue and sales quota for ITeS business in the EUR region.
Secondary: Build pipeline of select global customer opportunities, where there is synergy with other sales motions from Newage. Work on deals to closure with support from other internal stakeholders wherever required.
Work with the domain SME’s, Inside Sales and marketing to help co-create key sales assets.
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Build the ITeS customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help customer realize the value, ROI and cost benefits for outsourcing.
Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure.
Work with different customer stakeholder team to articulate and demonstrate the full value of leveraging the Newage ITeS domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Work closely and in tandem with the product sales teams for joint market and customer coverage. Be the owner for the ITeS functional goals in such shared opportunities.

Ideal Profile:

You have about 10 years plus of ITeS sales experience; of which at least 5 in the EUR region. People management exposure is great, even though this will initially be in an IC role.
Proven track record in selling outsourcing services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-milliondollar contract.
You have in-depth understanding of the entire ITeS sales cycles work and the ability to independently operate a start-up or a new business within a large global ITeS firm.
You have consistently delivered on quota and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
Exposure to logistics / Freight Forwarding would be an added advantage for quick success.
You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
You know the EUR market extremely well and what it takes to succeed in the region.
Exposure to B2B SaaS businesses in logistics and high-tech businesses would be great.

Benefits:

Opportunity to work remotely.
The ground floor of new and exciting product.
International and diverse work atmosphere.
Be a part of a rapidly growing company expanding into new products.
Team meetings worldwide
ITES Sales Manager-USA ( To be modified to ITES Director Sales -Newyork / JD attached.

Role: Inside Sales Specialist

About Newage

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

The Role:

As an Inside Sales specialist, you will work closely with the marketing team and ITeS (Services Head) for bringing in new customers to our sales team, work on targets and define future road map for the team. This is a collaborative effort integrating the work of marketing, sales, and ITeS services to rapidly increase the volume and improve the quality of new business for our company.

What is expected of the Role:

Generating quality leads that have a high closure probability. You fully understand criticality of your role in the success of our ITeS services. You should have exposure to India and Middle East/ Africa Markets in lead generation/ business development in outsourcing/BPO models. Building a healthy pipeline on a weekly basis is crucial. You would also interact with vendors to execute some parts of lead generation activity, so participating in vendor selection and management is also a key expectation.

Key Accountabilities:

Manage the inside sales process – Energize markets / generate leads / ITeS Head / Follow through closure.
Set and track sales targets for of ITeS services team (internal OR external)
Suggest and implement improvements in the sales administration process
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Use customer feedback to generate ideas about new features or products
Research and discover methods to increase customer engagement
Ensure sales, finance and legal policies and procedures are met
Build an open-communication environment for your team

Ideal Profile:

Prior work experience in BPO / outsourcing services unit and good understanding of how business and targets works.
Prior work experience in B2B sales is mandatory.
Fearless attitude - willing to take intelligent risks
Ability to work in a time-sensitive and high-volume environment
Self-starter with a penchant for experimentation
You are always looking for ways to do your job better and you never wait on being told what to do. When you see an opportunity, you jump on it.
A positive attitude: You're a team player and you are resilient in the face of challenges
Strong organisational skills with ability to effectively prioritize
Articulate with strong business acumen
Experience using ZOHO or other CRM would be an added advantage.
Excellent communication skills
You are a clear, concise, and compelling storyteller across written, verbal, and visual.
Willing to work as per assigned territory time zones.

Other Details:

You have about 4+ years plus inside sales/ business development experience; of which at least 5 years as an individual contributor
Exposure to BPO models and exposure to supply chain outsourcing will be a double plus and working with multi-cultural teams
Reports to: Marketing Head

Role: QA Engineer – Manual

Designation: QA Engineer – Manual
Base Location: Chennai or Bangalore
Travel: Need basis (to meet Customers/prospects), short duration
Total Experience: 2- 4 Years
Reporting To: Manager QA

About Newage:

Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 300+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Come join us as we are modernizing our product suite and expand operations in the new markets.

Key Responsibilities:

2 – 4 Years of Experience in Software Testing
Analyse, design, write, document and execute test plans, scenarios, scripts and/or procedures to address business and technical use cases
Identify potential risks, defects and edge cases in a timely manner
Identify and analyse requirements from existing system behaviors, provide clear and concise feedback.
Use existing tools and techniques to execute test cases and build/script new tools for performing testing, validation function, security testing
Develop scripts to perform automated testing cycles using (primarily) Selenium and JavaScript.
Knowledge in Test Automation BDD Framework
Restful API / Webservice testing using any one of the tools is mandatory e.g. Swagger, Postman, SoapUI etc.
Execute and analysis automation test results.
Participate in troubleshooting and triage issues with different teams to drive towards root cause identification and resolution
Document, track and escalate issues as appropriate, using necessary tools
Support production deployment of applications and perform validation testing
Reliable, responsible, trustworthy and a good
Strong and open communicator willing to contribute ideas to enhance proposed solutions
Dynamic, flexible and aggressively proactive
Easy to work with, instilling a positive attitude in the workplace

Role: Newage Project Manager

Designation: Project Manager
Base Location: Chennai or Bangalore
Travel: Need basis (to meet Customers/prospects), short duration
Total Experience: 12+ Years
Reporting To: Newage CTO

About Newage:

Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 300+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Come join us as we are modernizing our product suite and expand operations in the new markets.

Job Description:

Newage is looking for a passionate and strong Project Manager for our software suite. You will own the project roadmap, establishing and communicating project requirements, overseeing usability testing and prototype development, prioritizing features, writing enhancements, and defining and tracking metrics as well as technology needed for business benefits. You will work closely with the sales and delivery teams. Produce Product strategy along with the CEO, CTO and CBO.

Key Responsibilities:

Coordinate internal resources, customers and other stakeholders for the flawless execution of projects.
Ensure that all projects are delivered on-time, within scope and within budget.
Developing project scopes and objectives, involving all relevant stakeholders, and ensuring technical feasibility
Ensure resource availability and allocation.
Develop a detailed project plan to track progress.
Use appropriate verification techniques to manage changes in project scope, schedule and costs.
Measure project performance using appropriate systems, tools and techniques.
Report and escalate to management as needed.
Manage the relationship with the client and all stakeholders.
Perform risk management to minimize project risks.
Establish and maintain relationships with third parties/vendors.
Create and maintain comprehensive project documentation.

Candidate Profile:

Great educational background, preferably in the fields of computer science or engineering for technical project managers
Proven 10 years + working experience as a project administrator in the information technology sector.
Solid Oracle & Java technical background, with understanding or hands-on experience in software development and web technologies
Excellent stack holder management and internal communication skills
Excellent written and verbal communication skills
Solid organizational skills including attention to detail and multi-tasking skills.
Strong working knowledge of Microsoft Office
PMP / PRINCE II certification is a plus

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

Role: Senior Architect

Designation: Senior Architect
Location: Bangalore
Travel: As needed (to Customers/ Newage locations)
Total Experience: 12- 15 Years
Reporting To: Newage CTO

About Newage:

NewAge is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. NewAge provides comprehensive integrated ERP developed specifically for the Logistics Industry helping Freight Forwarders, NVOCC Operators, Consolidators, 3PL Warehouse Operators, Multi-modal Operators, Customs House Agents, and Relocation Specialists run their business efficiently and seamlessly.

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

We are looking for a Senior Architect who will help us in digital transformation of eFreight suite through a world-class product focused on quality and the customer. High level of modernization efforts includes User Interface modernization, transforming monolithic legacy product to microservices SaaS platform, API/EDI integrations, workflow automation, robust automation framework for testing and leveraging emerging, disruptive technologies (IoT, blockchain, AI/ML, RPA) to enhance offerings for customers. Come and be part of a growth team.

Key Responsibilities:

Provides technical leadership and guidance to product development teams and Owns the Product Architecture.
Propose architectural design in alignment with business requirements and able to justify technically the design considerations between the different available technologies
Assess, review, test and implement various architectures and design patterns and work with the development teams to ensure alignment to the architecture.
Have oversight over the architecture, working with technical leads to ensure the systems and solutions you develop are flexible, loosely coupled and deliver performance that is appropriate for business need.
Ensure an efficient software methodology is in place, aligned to agile / lean principles, learning and iterating frequently highly collaborative and regularly improved.
Picks up a critical software component and contribute in hands-on development.
Align to the DevOps principles and toolsets being established with high degrees of automation throughout the development process. Continuous integration, continuous deployment and continuous operational monitoring are baseline goals.
Ensure that security, reliability, high availability and performance are embedded into the team skills, development process and architecture.
Engage across the organization with business partners to gain buy-in on prioritization, with agreement on the key performance metrics which will be impacted.
Measure and monitor the solutions you develop, regularly reviewing operational metrics to validate the effectiveness of your product in meeting customer needs.
Excellent knowledge of emerging, modern platforms and tools, using the correct product where appropriate, especially open source and open standards.
Communicate through email, presentations, informal meetings right across the organization (including executive team) to share learnings, insight and plans, gathering feedback and influencing in the process.
Role model self-driven skill development within the team, promoting learning events and facilitating individual needs.

Candidate Profile:

producing and consuming the service endpoints. Experience with GraphQL, gRPC , HTTP/2 implementations is a plus

Knowledge of modern data architectures (e.g. event driven architectures, data democratization, platform approaches to support ML/AI at scale, stream processing, and integrating real time analytics into customer applications)

Hands-on experience with programming languages such as Java, Java Script, Python, Go.

Familiar with Modern Front-End JavaScript frontend JavaScript framework libraries Angular JS/ ReactJS, NodeJS, TypeScript, NPM etc.

Understanding of Modern security practices, Secure coding and prevention of vulnerabilities

Should have worked in Agile software development environment. Experience with DevOps toolchain – GIT, Jenkins and build tools - Gradle/ Maven

Good knowledge Infrastructure as Software (Container Orchestration, Observability, CI/CD) technologies- Docker, Kubernetes, ServiceMesh, Serverless

Familiarity with the following is a plus:

Shell scripting, Python, Nodejs, Golang, Helm charts, Oauth, JWT, IAM

Ability to translate general market requirements and customer needs into technical requirements (or roadmaps), ability to explain technical concepts to non-technical audience esp. to explain economic benefits of the technical solution.
Able to relate to both technical and non-technical people and to negotiate within the allowable parameters of the product to get the best outcome for the business
Must have demonstrable experience working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Good to have skills:

Understanding of logistics industry or Supply chain management domain
Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain , advanced analytics using machine learning, RPA automation etc.
Hands on experience in middleware messaging systems - Kafka, RabbitMQ, Kafka Connector Architecture, Adapter in handling various file formats, clustering model
Experience in API / EDI integration design, and implementation of integration patterns including Bulk Data,ETL, Real-Time Data, File Based, Process Integrations, and Event Processing
Experience with B2B EDI integration concepts, standards (ANSI ASC X12, UN/EDIFACT, XML) and Knowledge of Integration Platform as a Service (iPaaS)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

Role: Customer Success Manager

Designation: Customer Success Manager
Location: Dubai
Travel: Need basis (to meet Customers/prospects), short duration
Total Experience: 4+ Years
Reporting To: Global Delivery Head

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing IT enabled services, so that customers can focus on and scale their business. We are amidst one of exciting phases of our journey as we are executing our modernization transformation of our business, technology and how we can positively impact the global logistics ecosystem, providing a great experience for all our employees through this transformation

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

Newage is looking for a passionate and strong Customer Success Lead who will build strong customer advocacy with the existing customer base and be the voice of the customer. You will work very closely with the Implementation, Product Support and Sales teams. Key duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, on-boarding and training clients, help customer leverage the full benefits of our software/services, help customers learn more about new offerings and most importantly minimizing churn or reduction of users/usage.

The role has 3 key expectations:

Enhance, own, operate and execute the customer success function and take ownership and accountability for attaining the defined metrics and outcomes
Lead deep engagement with various customers across our key segments and markets; work with a wide variety of customer stakeholders to ensure that they see everyday value and utilization of our software. Understand key challenges customers may have and work towards timely resolution and satisfaction
Build deep collaboration with key NewAge functions including Delivery/Product Support and Sales to ensure regular sharing of insights and execute actions needed to control churn and at the same time, work towards moving customers for higher utilization of ERP software and potential upsell as defined by ongoing priorities.

Key Responsibilities:

Manage Client Advocacy and develop brand loyalty for NewAge
Organize Technical Enablement
Respond to Escalations
Track Collections
Upsell Email Campaigns
Customer On-boarding and Training
On need basis travel to meet customers
Manage the CS team

Candidate Profile:

Bachelors/Masters degree
4+ years of Customer Success Management experience with SaaS software company
Good functional knowledge of Logistics, Transportation and Warehousing industry
Excellent communication skills (both written and spoken English / Presentation/ Documentation)
Familiarization of Digital Technologies
Good team player (capacity to work in a worldwide, distributed team)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions everyday in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Job Role:

The Alliances Head is responsible to design, build and execute the end-to-end channel and alliances cadence that allows NewAge to work with a broad spectrum of industry ecosystem partners to help drive & grow our product and services. Alliance partners include full-spectrum consulting and tech services companies , cloud vendors, specialized logistics & supply-chain point-solution providers (rate automation, booking engines); essentially partners we can sell-with or partners who enable us to enhance our solution capability. The second area is geo-specific alliances where the focus is on optimizing GTM and market scaling, with deeper focus on new markets. Be comfortable with delivering day-to- day operational priorities, as well as long-term strategy, thriving with tight deadlines and changing needs to meet the dynamic demands of logistics industry.

The role has 3 key expectations:

Build, own and operate the overall alliances framework that enables business to differentiate, succeed and win every day in a brutally competitive marketplace.
Create the compelling long list of potential alliance partners, work it through both with the partners and internal stakeholders to a solid short-list, by solution and geo needs and then work towards R&R/opportunity map for NewAge and the partner and eventual contracting.
Prepare, own and deliver the heat-map of each alliance partner and how it can deliver to incremental revenue; by geo, by solution and have the direct ownership, execution and accountability of the metrics/revenues along with the sales leaders.

Key Accountabilities:

Design, develop and execute the global, regional and local alliances framework which is in line with NewAge overall business plan and execution priorities. The framework will provide a grid view of both solution stack and local geo GTM. Develop a solid understanding of the global 3PL/logistics/forwarder market ecosystem and break that down by region/geo and define a clear path of engagement.
Work closely with a number of key functional managers within the company including product management, pre-sales, sales and marketing and develop a critical understanding the end-to-end business needs.
Each of the alliance partner developed will have a unique engagement model and a GTM plan that needs to owned and driven to ensure NewAge agreed business goals are developed.
Engage with customers and other ecosystem partners to develop a solid understanding of market trends, key business requirements and develop internal communication framework to have stakeholder buy-in on focusing on building the right set of alliances.

Ideal Profile:

Proven track record in channel sales/marketing, preferably in the technology industry, or even better in B2B SaaS businesses. You have a solid network, knowledge and experience in driving high-impact outcomes.
You have hands on and direct experience on building brand new alliance partner/s and driving outcomes and referenceable business results
You have a solid comprehension and insights of the local/regional/global B2B SaaS industry, unit economics of the industry and have solid partner network

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

The Role:

As an Inside Sales Specialist, you will work closely with the team responsible for bringing in new customers to our sales team, set targets and define future road map for the team. This is a collaborative effort integrating the work of marketing, sales, and product to rapidly increase the volume and improve the quality of new business for our company.

What is expected of the Role?

Generating quality leads that have a high closure probability. You fully understand criticality of your role in the success of our products and services. You should have exposure to India and Middle East/ Africa Markets in lead generation/ business development in SaaS model of software delivery. Building a healthy pipeline on a weekly basis is crucial. You would also interact with vendors to execute some parts of lead generation activity, so vendor selection and management is key expectation.

Key Responsibilities:

Set and track sales targets for your team (internal OR external)
Suggest and implement improvements in the sales administration process
Report on sales metrics and suggest improvements
Prepare monthly, quarterly, and annual sales forecasts
Use customer feedback to generate ideas about new features or products
Research and discover methods to increase customer engagement
Ensure sales, finance and legal policies and procedures are met
Build an open-communication environment for your team

Ideal Profile:

Prior work experience in B2B sales is plus.
Should have done cold calling and expertise in Lead generation.
Fearless attitude - willing to take intelligent risks
Ability to work in a time-sensitive and high-volume environment
Self-starter with a penchant for experimentation
You are always looking for ways to do your job better and you never wait on being told what to do. When you see an opportunity, you jump on it.
A positive attitude: You're a team player and you are resilient in the face of challenges
Strong organisational skills with ability to effectively prioritize
Articulate with strong business acumen
Experience using ZOHO or other CRM
Excellent communication skills
You are a clear, concise, and compelling storyteller across written, verbal, and visual.

Other Details:

You have about 4 years plus inside sales/ business development experience as an individual contributor
Exposure to global technology platforms and experiences in working with multi-cultural teams

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions everyday in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Job Description:

The Global Pre-Sales leader shall create, execute and manage a high quality technical evangelism capabilities that bridges deep understanding of our customer business problems and how our flagship products and services can effectively solve these problems and help our customers succeed in their business everyday. This means, this leader and his/her team shall create world-class sales enablement assets including product demos, proposal development, tackling competitive benchmarks and help win deals and meet core business and sales goals in the global supply chain and logistics industry.

What is expected of the Role?

Internal: The role success is hinged on deep partnership with the sellers andin helping them achieve the sales goals and at the same time build a solid engagement with the product and engineering teams to ensure deep understanding of our product and back-office services capabilities. There will be joint ownership of sales quotas and budgets with sales and shared goals on how we take our product and services to market (and also staged execution of our next version of this product).

External:: Creating high impact engagements with customers and deliver infectious enthusiasm for our flagship product eFreightSuite (eFS) and back-office services. Help customers see value on how eFS and Backoffice services can solve their complex supply chain and logistics needs and be seen as a partner and ally to their business.

Key Responsibilities:

Responding to proposals from prospective customers on the coverage, compliance of eFreight Product suitability to customer’s business needs. Create a conceptual vision of the solution from conceptual architecture diagram to solution design and features/benefits.
Create compelling proposals on Backoffice services to define customer need, build unique value roposition, articulate automation capabilities, process streamlining and cost optimized pricing models.
Create world class sales evangelism templates including proposal formats, scripted demo’s, customer testimonials, industry performance benchmarks. Make this evocative and help
customers’ accelerate buying decision.
Focus on building external validation of our product versus competition. Infuse these with
market and customer needs for each of the key components of the supply chain, logistics and freight forwarding businesses. In short, build all the critical domain knowledge of the industry and create belief and trust from our customers that eFS and Newage is best positioned to serve and be their partner.
Be the very best in the industry on how you can pitch and land demo’s across all stakeholders in the customer business. Ensure the same from each member of the pre-sales team and help own and building that capability with the sellers

Ideal Profile:

Proven track record in technical selling, leadership in pre-sales in the technology industry. A solid understanding of how B2B SaaS businesses and logistics back-office work is essential. Exposure to the supply chain and logistics industries would be great.
You are an efficient people and team manager and have a track record of enabling successful careers for your teams.
You have excellent presentation skills, ability to curate rich technical writing and deliver it through flawless pitch content

Other Details:

You have about 12 years plus pre-sales or technical consulting; of which at least 5 years as a people manager.
Exposure to global technology platforms and experiences in working with multi-cultural teams
Internal Title: Director and would be a people manager

Role: Customer Success Lead

Designation: Customer Success Director
Location: Bangalore or Mumbai or Chennai or NCR
Travel: Need basis (to meet Customers/prospects), short duration
Total Experience: 12+ Years
Reporting To: Global Delivery Head

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing IT enabled services, so that customers can focus on and scale their business. We are amidst one of exciting phases of our journey as we are executing our modernization transformation of our business, technology and how we can positively impact the global logistics ecosystem, providing a great experience for all our employees through this transformation

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

Newage is looking for a passionate and strong Customer Success Lead who will build strong customer advocacy with the existing customer base and be the voice of the customer. You will work very closely with the Implementation, Product Support and Sales teams. Key duties will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, on-boarding and training clients, help customer leverage the full benefits of our software/services, help customers learn more about new offerings and most importantly minimizing churn or reduction of users/usage.

The role has 3 key expectations:

Enhance, own, operate and execute the customer success function and take ownership and accountability for attaining the defined metrics and outcomes
Lead deep engagement with various customers across our key segments and markets; work with a wide variety of customer stakeholders to ensure that they see everyday value and utilization of our software. Understand key challenges customers may have and work towards timely resolution and satisfaction
Build deep collaboration with key NewAge functions including Delivery/Product Support and Sales to ensure regular sharing of insights and execute actions needed to control churn and at the same time, work towards moving customers for higher utilization of ERP software and potential upsell as defined by ongoing priorities.

Key Responsibilities:

Periodic Health Checks with customers
Tracking Software Renewals
Manage Client Advocacy and develop brand loyalty for NewAge
Organize Technical Enablement
Respond to Escalations
Track Collections
Upsell Email Campaigns
Customer On-boarding and Training
On need basis travel to meet customers
Manage the CS team

Candidate Profile:

Bachelors/Masters degree
8+ years of Customer Success Management experience with SaaS software company
Good functional knowledge of Logistics, Transportation and Warehousing industry
Excellent communication skills (both written and spoken English / Presentation/ Documentation)
Familiarization of Digital Technologies
Good team player (capacity to work in a worldwide, distributed team)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

Role: Product Manager

Designation: Project Manager
Location: Hyderabad / Bangalore/ Chennai
Travel: Need basis (to meet Customers/prospects), short duration
Total Experience: 10+ Years
Reporting To: Newage CTO / VP-Product

About Newage:

Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 300+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Come join us as we are modernizing our product suite and expand operations in the new markets.

Job Description:

Newage is looking for a passionate and strong Product Manager for our software suite. You will own the product roadmap, establishing and communicating product requirements, overseeing usability testing and prototype development, prioritizing features, writing enhancements, and defining and tracking metrics as well as technology needed for business benefits. You will work closely with the sales and delivery teams. Produce Product strategy along with the CEO, CTO and CBO.

Key Responsibilities:

Market Research and Analysis, including competitive landscape trends and market sizing, for the logistics and transportation industry.
Gather feature requirements from customers and internal teams
Own and publish Quarterly Roadmap plan, outline the strategy, features, and share your progress and future-looking product vision to internal and external stakeholders
Work with user experience team to create detailed feature specs, iterate prototypes, validate with stakeholders
Turn over the feature specifications to the development team to implement
Work directly with engineering team throughout the product development lifecycle. Good Understanding of software development cycles, A/B testing, product engineering and experience in using JIRA for product management, dashboards.
Help build external facing content and coordinate with marketing to develop product campaigns
Manage Product Lifecycle.
Ensure features built are enabled correctly such that they can be used effectively by end users
Participate in workshops / demo / web sessions with the sales and / or with the prospects / customers
Impart Training/ Overview on Product Modules/ Features
On need basis travel with sales for demos, deal closures

Candidate Profile:

Bachelors/Masters degree.
5+ years of Product Management experience with Enterprise software.
Hand-on experience on Product Management in Sea freight / Ocean freight, Import & Export , Finance Module etc.
Minimum 2+ years of Supply Chain, Logistics industry experience Strong functional knowledge of Logistics, Transportation and Warehousing, including 3PL / 4PL / 5 PL.
Excellent communication skills (both written and spoken English / Presentation/ Documentation).
Familiarization of Digital Technologies.
Good team player and servant leader (capacity to work in a worldwide, distributed team).

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

About Newage:

Newage is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. Newage mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, Newage also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.

Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 33 countries including the USA, EU, UK, MEA, Asia and India.

Job Description:

Newage is looking for a passionate and strong Product Manager in Warehouse Management System domain for our software suite. You will own the product roadmap, establishing and communicating product requirements, overseeing usability testing and prototype development, prioritizing features, writing enhancements, and defining and tracking metrics as well as technology needed for business benefits. You will work closely with the sales and delivery teams. Produce Product strategy along with the CEO, CTO and CBO.

Key Responsibilities:

Market Research and Analysis, including competitive landscape trends and market sizing, for the logistics and transportation industry.
Gather feature requirements from customers and internal teams and Manage Product Lifecycle.
Own and publish Quarterly Roadmap plan, outline the strategy, features, and share your progress and future-looking product vision to internal and external stakeholders
Work with user experience team to create detailed feature specs, iterate prototypes, validate with stakeholders
Turn over the feature specifications to the development team to implement
Work directly with engineering team throughout the product development lifecycle. Good Understanding of software development cycles, A/B testing, product engineering and experience in using JIRA for product management, dashboards.
Help build external facing content and coordinate with marketing to develop product campaigns
Ensure features built are enabled correctly such that they can be used effectively by end users
Participate in workshops / demo / web sessions with the sales and / or with the prospects / customers

Candidate Profile:

Bachelors/Masters degree
5+ years of Product Management experience.
Minimum 4+ years of Supply Chain, Logistics industry experience and strong functional knowledge of Warehousing
Excellent communication skills (both written and spoken English / Presentation/ Documentation)
Good Knowledge in SQL and PL/SQL Programming
Good team player and servant leader (capacity to work in a worldwide, distributed team)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

About Newage:

Newage is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. Newage mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, Newage also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.

Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.

Job Description:

We are looking for an Enterprise Architect who will help us in the digital transformation of eFreight suite through a world-class product focused on quality and the customer. High level of modernization efforts includes User Interface modernization, transforming monolithic legacy product to microservices SaaS platform, API/EDI integrations, workflow automation, robust automation framework for testing and leveraging emerging, disruptive technologies (IoT, blockchain, AI/ML, RPA) to enhance offerings for customers. Come and be part of a growth team.

Key Responsibilities:

Provides technical leadership and guidance to product development teams and Owns the Product Architecture.
Propose architectural design in alignment with business requirements and able to justify technically the design considerations between the different available technologies
Assess, review, test and implement various architectures and design patterns and work with the development teams to ensure alignment to the architecture.
Have oversight over the architecture, working with technical leads to ensure the systems and solutions you develop are flexible, loosely coupled and deliver performance that is appropriate for a business need.
Ensure an efficient software methodology is in place, aligned to agile/lean principles, learning and iterating frequently highly collaborative and regularly improved.
Picks up a critical software component and contribute to hands-on development.
Align to the DevOps principles and toolsets being established with high degrees of automation throughout the development process. Continuous integration, continuous deployment and continuous operational monitoring are baseline goals.
Ensure that security, reliability, high availability and performance are embedded into the team skills, development process and architecture.
Engage across the organization with business partners to gain buy-in on prioritization, with agreement on the key performance metrics which will be impacted.
Measure and monitor the solutions you develop, regularly reviewing operational metrics to validate the effectiveness of your product in meeting customer needs.
Excellent knowledge of emerging, modern platforms and tools, using the correct product where appropriate, especially open source and open standards.
Communicate through email, presentations, informal meetings right across the organization (including executive team) to share learnings, insight and plans, gathering feedback and influencing in the process.
Role model self-driven skill development within the team, promoting learning events and facilitating individual needs.

Candidate Profile:

Good hands-on experience in Java and Microservices Architecture Patterns and Domain Driven Design, Swagger/OpenAPI, both producing and consuming the service endpoints.
Must have cross stack experience like Java with Angular / React.
Knowledge of modern data architectures (e.g. event-driven architectures, data democratization, platform approaches to support ML/AI at scale, stream processing, and integrating real-time analytics into customer applications)
Hands-on experience with programming languages such as Java, JavaScript, Python, Go.
Familiar with Modern Front-End JavaScript frontend JavaScript framework libraries Angular JS/ ReactJS, NodeJS, TypeScript, NPM etc.
Understanding of Modern security practices, Secure coding and prevention of vulnerabilities
Should have worked in an Agile software development environment. Experience with DevOps toolchain – GIT, Jenkins and build tools - Gradle/ Maven
Good knowledge of Infrastructure as Software (Container Orchestration, Observability, CI/CD) technologies- Docker, Kubernetes, ServiceMesh, Serverless

Familiarity with the following is a plus: Shell scripting, Python, Nodejs, Golang, Helm charts, Oauth, JWT, IAM

Ability to translate general market requirements and customer needs into technical requirements (or roadmaps), ability to explain technical concepts to non-technical audience esp. to explain economic benefits of the technical solution.
Able to relate to both technical and non-technical people and to negotiate within the allowable parameters of the product to get the best outcome for the business
Must have demonstrable experience working on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.

Good to have skills:

Understanding of logistics industry or Supply chain management domain
Familiarity with the open-source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning, RPA automation etc.
Hands-on experience in middleware messaging systems - Kafka, RabbitMQ, Kafka Connector Architecture, Adapter in handling various file formats, clustering model
Experience in API / EDI integration design, and implementation of integration patterns including Bulk Data, ETL, Real-Time Data, File-Based, Process Integrations, and Event Processing
Experience with B2B EDI integration concepts, standards (ANSI ASC X12, UN/EDIFACT, XML) and Knowledge of Integration Platform as a Service (iPaaS)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

Designation: Business Analyst
Base Location: Chennai or Bangalore
Travel: Need basis (to meet Customers/prospects), short duration
Total Experience: : 7+ Years
Total Experience: : Sr. Director – Delivery

About Newage:

Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 300+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Come join us as we are modernizing our product suite and expanding operations in the new markets.

Job Description:

Newage is looking for a passionate and strong Business Analyst for our software suite in the Customs clearance and broking domain. You will feature for each of the product roadmap items, establishing and communicating product requirements with Development and Testing Team, prototype development, prioritizing features, writing enhancements, and defining and tracking metrics as well as the technology needed for business benefits. You will work closely with the Product and Delivery teams.

Key Responsibilities:

Domain experience:

Experience in Indian and international trade Customs compliance process
Good domain and business knowledge on Ports and shipping line payments for VAS shipments
Knowledge of Ports and Customs Working Patterns.
Good understanding of Import and export customs rules and regulations
Understanding of freight forwarding activities is a good asset

Gather feature requirements from customers and internal teams
Work with the Architect and development team to ensure that they understand the specifications.
Conduct business process modelling and generate applicable scenarios for the technical functionality testing team.
Forward-thinker who can add value by comparing competitors on usage, feature addition thus being resourceful to ensure solutions are brought to fruition and requirements are bridged correctly
Quick grasper of various workstreams in the freight forwarding space; in specific to Customs and ability to comprehend appropriate workflows which can later be shared to the development team
Work with user experience team, product team to create detailed feature specs, iterate prototypes, validate with stakeholders
Work with the training team to document system scenarios and identify roles impacted to help develop a training plan.
Work directly with the engineering team throughout the product development lifecycle. Good understanding of agile software development, product engineering and experience in using JIRA for product management, dashboards.
Participate in workshops/demo/web sessions with the sales and/or with the prospects/customers
Impart Training/ Overview on Product Modules/ Features

Candidate Profile:

Experience into Coordination, Analysis or in administration is advantageous.
Excellent working knowledge in Microsoft Excel spreadsheets and Power Point presentations.
Having exposure to a CRM tool is an added advantage.
Demonstrated ability to assist senior management and sales representatives.
Good team development and leadership skills.
The ability to multitask, work in a fast-paced environment, and meet deadlines.
Current knowledge of industry trends.
Excellent organizational, administrative, and problem-solving skills
Strong communication skills both verbal and written.
Good interpersonal and customer service skills.
Be highly organized.
Skilled in creating schedules and tracking data.

Other Details:

Bachelors/Masters degree
7 Minimum 7 yrs of experience and 3+ years of Logistics industry experience and Strong functional knowledge of Logistics and Customs clearing and Broker domain knowledge (India)
Agile product development skills
Excellent communication skills (both written and spoken English / Presentation/ Documentation)
Familiarization of agile product development, digital technologies and process automation

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions everyday in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

The Role:

As a Sales Operation Analyst, you will use your sales experience and leadership skills to motivate sales staff and handle administrative duties. You will support sales team and coordinate sales-related activities but is not responsible for selling products.

Key Responsibilities:

Help the sales team to improve their productivity by ensuring they have high-quality, up-to-date support material. Monitor and organize inventory while effectively tracking new services and products for sale.
Arrange for creation and distribution of supporting documents to help sales team generate business leads and pursue them.
Create presentations required for sales team by working with them and the CRO to develop sales thought process which will be used for senior management.
Managing and maintaining budgets for sales travel and marketing expenses. Work with relevant teams such as administration to ensure smooth execution.
Developing and maintaining filing systems to maintain sales records, prepare reports, and provide financial information to the finance department.
Collaborate with sales team in weekly meetings by creating and maintaining week-end sales reports. Track action trackers created post such meetings until closure by working with relevant sales representatives and other stake holders.
Maintain organized sales records and report month-end goal setting to the senior management team.
Performed as Revenue PMO and worked on revenue analysis extensively
Collaborate with necessary departments to ensure smooth integration of sales and marketing activities.
Handling urgent calls, emails, and messages when Sales Representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events.
Attend essential sales training meetings and develop an understanding of all the company's services and products.

Ideal Profile:

Experience into Coordination, Analysis or in administration is advantageous.
Excellent working knowledge in Microsoft Excel spreadsheets and Power Point presentations.
Having exposure to a CRM tool is an added advantage.
Demonstrated ability to assist senior management and sales representatives.
Good team development and leadership skills.
The ability to multitask, work in a fast-paced environment, and meet deadlines.
Current knowledge of industry trends.
Excellent organizational, administrative, and problem-solving skills
Strong communication skills both verbal and written.
Good interpersonal and customer service skills.
Be highly organized.
Skilled in creating schedules and tracking data.

Other Details:

If you are an experienced professional, you have about 4+ years’ experience.
Exposure to global technology platforms and experiences in working with multi-cultural teams.
It is an individual contributor role and will be reporting to Chief Revenue Officer.

About Newage:

Newage is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. Newage mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, Newage also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.

Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.

The Role:

Newage has gained expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centres.

The proposed hunting role is to acquire new customers in the ME region and specific or select global customer logos by selling back office opportunities. As a Sales Manager, you will manage the entire pipeline management from lead generation, opportunity management to closure management in the supply chain industry; largely covering freight forwards, consolidators, and other logistics companies. It is essentially high-quality technical services selling with deep understanding of the customer business processes and architecting how Newage can be the partner of their choice. You will engage with CXOs/Decision makers in target companies.

Key Responsibilities:

Primary: Own and drive revenue and sales quota for LBS business in the ME region.
Secondary: Build pipeline of select global customer opportunities, where there is synergy with other sales motions from Newage. Work on deals to closure with support from other internal stakeholders wherever required.
Work with the domain SME’s, Inside Sales and marketing to help co-create key sales assets.
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Build the LBS customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help customer realize the value, ROI and cost benefits for outsourcing.
Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure.
Work with different customer stakeholder team to articulate and demonstrate the full value of leveraging the Newage ITeS domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Work closely and in tandem with the product sales teams for joint market and customer coverage. Be the owner for the LBS functional goals in such shared opportunities.

Ideal Profile:

You have about 10 years plus of outsourcing/BPO sales experience in ME. People management exposure is great, even though this will initially be in an Individual Contributor role.
Proven track record in selling outsourcing services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million dollar contract.
You have in-depth understanding of the entire BPO sales process and the ability to independently operate a start-up or a new business within a global BPO firm.
You have proven record of consistently delivering on quota and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
You are vibrant, energetic, brings positive attitude and knows the ME market extremely well and what it takes to succeed in the region.

Benefits:

Opportunity to work remotely
The ground floor of new and exciting organization
International and diverse work atmosphere
Be a part of a rapidly growing company expanding into new products and services
Team meetings worldwide
Competitive salary and commission

Sales Manager - Dubai

Location: Dubai | Function: Sales

Role:

While Newage has a flagship product, eFreightSuite for this industry and is used by 100’s of customers, it has also over the years, served a few marquee clients in the freight forwarding and logistics industry. This has enabled sufficiently expansive understanding of the domain and delivered a few critical services and processes including customer operations, finance and documentation through the India based centres.
The role is to lead and execute the growth and adoption of ITeS and outsourcing opportunities for key customers in the MEA region and specific or select global customer opportunities. This is a new role and 100% of the business will come from new customer deals. As a Sales Manager, you will build from scratch, the overall pipeline, stage them logically and lead in closure of each of these opportunities in this supply chain industry, largely covering freight forwards, consolidators, and other logistics companies. This is essentially high-quality technical services selling with deep understanding of the customer business processes and architecting how Newage can be the partner to outsource these services. You will engage across levels and roles in the customer organization including CXO’s and functional leaders

Key Accountabilities:

Primary: Own and drive the revenue and quota goals for ITeS business in the MEA region.
Secondary: Build pipeline of select global customer opportunities, where there is synergy with other sales motions from Newage. Work these select deals to closure with support from other internal stakeholders.
Work with the domain SME’s and marketing to help co-create key sales assets.
Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
Build the ITeS customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help customer realize the value, RoI and cost benefits for outsourcing.
Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure.
Work with different customer stakeholder teams to articulate and demonstrate the full value of leveraging the Newage.
ITeS domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
Work closely and in tandem with the product sales teams for joint market and customer coverage. Be the owner for the ITeS functional goals in such shared opportunities.

Ideal Profile:

Proven track record in selling outsourcing services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million-dollar contract.
You have in-depth understanding of the entire ITeS sales cycles work and the ability to independently operate a startup or a new business within a large global ITeS firm.
You have consistently delivered on quotas and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
You know the ME market extremely well and what it takes to succeed in the region.

Other Details:

You have about 5+ years plus of ITeS sales experience. People management exposure is great, even though this will initially be in an IC role
Exposure to B2B SaaS and high-tech businesses would be great.
Reports to: Head of the ITES business

Technical Lead / Associate Architect (Java/AWS/Microservices Architecture )

Location: Bangalore| Function: Product

Base Location: Bangalore
Total Experience: 8 – 10 Years
Travel: As needed (to Customers/ Newage locations)
Reporting To: Newage CTO

Job Description:

We are looking for a Senior Engineer who will help us implement modernized eFreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.

Key Responsibilities:

Responsible for design, implementation, code reviews, reporting and documentation in assigned technical area
Lead a team of software engineers and ship product features in an Agile environment
Apply modern agile development and DevOps practices in achieving this.
Work with DevOps to set up and manage automated tests, containers and scalable infrastructure applying modern CI/CD best practices. Conceptualise, architect and build automated deployment pipelines.
Design product specifications and architecture with CTO and Engineering managers
Mentor/coach engineers to facilitate team development and provide technical leadership

Candidate Profile:

Bachelors/Masters degree
8 -10 years of experience in architecting and maintaining cloud native SaaS based product
Strong core java, JEE Background. Experience with web-based, service-based, and event-based architectures
Spring, Spring Boot,Spring-Data/Hibernate,Security,Integration NodeJs (Tomcat, Netty, Jetty, Nginx experience is a plus)
Micro services API design experience (Domain Driven Design, Swagger, both producing and consuming the service endpoints). Expereince with GraphQL, gRPC , HTTP/2 implementations is a plus
Be familiar with modern container technologies (Docker, Kubernetes), ServiceMesh
Good understanding of DevOps tasks, CI / CD, understanding of performance, monitoring and Security Best Practices
Expertise in SQL and NOSQL databases (MySQL/MariaDB/PostgreSQL and Couchbase preferred)
Solid experience with GIT and Jenkins. Experience with build tools – Gradle/ Maven
Ability to create unit tests, performance and integration tests (jUnit, jMeter & Restify, RestAssured)
Strong experience in Linux OS, networking and API management skills
Familiarity with any of the following is a plus: Shell scripting, Python, Nodejs, Golang, Helm charts,Oauth, JWT

Good to have skills:

Understanding of logistics industry or Supply chain management domain
Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc
Hands on experience in middleware messaging systems – Kafka, RabbitMQ, Kafka Connector Architecture, Adapter in handling various file formats, clustering model
Experience with GraphQL, gRPC , HTTP/2 implementations is a plus
Experience in API / EDI integration design, and implementation of integration patterns including Bulk Data, ETL, Real-Time Data, File Based, Process Integrations, and Event Processing
Experience with B2B EDI integration concepts, standards (ANSI ASC X12, UN/EDIFACT, XML) and Knowledge of Integration Platform as a Service (iPaaS)

Technical Lead / Associate Architect UI

Location: Bangalore| Function: Product

Base Location: Bangalore
Total Experience: 7 – 9 Years
Travel: As needed (to Customers/ Newage locations)
Reporting To: Newage CTO

Job Description:

We are looking for a Senior Engineer who will help us implement modernized eFreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.

Key Responsibilities:

Responsible for full lifecycle of web & mobile applications development. As a Frontend Lead you will study end users to understand customer workflows and pain-points.
Create designs from concepts to production stages and interactive data visualization concepts working with cross functional teams. Provide pixel-perfect interfaces with a high attention to detail.
Work with developers to ensure designs are built to specifications and with product managers, marketing and executive team to build exciting design concepts
Work in small agile teams that take ownership of design, implementation and support and value good engineering practices such as design documentation, unit testing, continuous integration and code reviews.
Mentor/coach engineers to facilitate team development and provide technical leadership

Candidate Profile:

Bachelors/Masters degree
7 -9 years of experience in architecting and maintaining cloud native SaaS based product
Experience in designing rich internet applications using the latest web standards and cross-browser compatible design and responsive single page web applications
Experience on Modern Front-End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON /HTML5 / CSS / CSS3 / Bootstrap etc
Expert on more than one modern UI frameworks like Angular JS( 1/2/4/5/6/8) , React JS or equivalent
Experience in UI testing, Automation and Code Quality Tools (Jasmine, Mocha, Cucumber, Puppeteer, Protractor,Jest, JSLINT, etc…)
Proficient in build, packaging and code versioning tools, like Webpack/Browersify/babel, JIRA, Git, GitHub,GitLab, Jenkins.
Solid understanding of how web applications work including micro front ends, security, session management,and best development practices.
Strong understanding of Microservice architecture
Experience with CSS pre-processors (SASS, LESS)
Deep understanding of Responsive Design and other emerging User Interface paradigms like Progressive Web Application across Web and Mobile.
Developed / Participated in Developing Framework / Reusable components, Designed the Architecture of the Mobile / Web Solutions.
Advanced understanding of Object-Oriented Design and Design Patterns in Java script
Experience using MySQL, PostgreSQL or NoSQL databases like MongoDB,CouchDB or equivalent
Experience in Development Practices such as TDD/BDD

Good to have skills:

Understanding of logistics industry or Supply chain management domain
Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc

Senior Technical Writer

Location: Bangalore| Function: Product

Base Location: Bangalore
Total Experience: 6 – 10 Years
Travel: As needed (to Customers/ Newage locations)
Reporting to: Product Manager

Job Description:

We are looking for a Senior Technical Writer who will help us in product documentation of eFreightsuite product focused on quality and the customer. Deliverables include user guide, installation, configuration and integration guides, technical release notes, demonstration videos, API guides, product Q&A, FAQ etc. You will be interacting with software developers, product managers, project leads and end users to craft the content. You will also interact heavily with end-users and customer training department to ensure the information generated is applicable to target audience. Come and be part of a growth team.

Key Responsibilities:

Determine the scope, sequence and form of documentation based on the target audience, specific subject, project objectives and product release date
Research, develop, write, and review product documentation. Attend scrums researches, and use software to translate technical information into both developer and user-facing documentation
Write concisely and precisely to be able to convey information appropriately for a variety of audiences
Ensure the technical accuracy, quality, clarity and completeness of the entire documentation set relating to a product release
A visual designer – Intermediate level ability to create document contents & layouts with graphics and formatting as well as illustration skills
Take part in usability testing and document the usability flow to provide a natural flow of information
Conduct interviews with developers, product management, and other technical staff to gather data for documentation/videos/forum responses.

Candidate Profile:

Bachelor’s degree in Technical Writing, English, Communication, Engineering or equivalent
Should possess at least 5-10 years of technical writing experience, preferably in product documentation
Excellent written and verbal communication skills including expert level proficiency in written English.
Preferred Industry: Supply Chain, Logistics Industry, Product development
Experience documenting digital marketing products is highly desired.

Good to have skills:

Experience in web authoring tools, interactive walkthroughs, screen recording tools with guiding voice, creating video tutorials. Exposure to tools like Snagitt, MS Word, MS PowerPoint, Camtasia, Adobe Illustrator, Photoshop, Robo Help, MS Visio, MadCap Flare, Adobe Captivate, whatfix etc.

Technical Lead ( Java/AWS/Microservices Architecture and UI )

Location: Bangalore

Base Location: Bangalore
Total Experience: 8 – 11 Years
Travel: As needed (to Customers/ Newage locations)
Reporting To: Arunkumar Soundararajan

Job Description:

We are looking for a Tech lead that will help us implement modernized eFreight suite through a world-class IT Delivery engine focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth Team.

Key Responsibilities:

Responsible for design, implementation, code reviews, reporting and documentation in assigned technical area
Responsible for full lifecycle of web & mobile applications development. As a Frontend Lead you will study end users to understand customer workflows and pain-points.
Lead a team of software engineers and ship product features in an Agile environment
Apply modern agile development and DevOps practices in achieving this
Work with DevOps to set up and manage automated tests, containers and scalable infrastructure applying modern CI/CD practices. Conceptualise, architect and build automated deployment pipelines.
Design product specifications and architecture with CTO and Engineering managers
Mentor/coach engineers to facilitate team development and provide technical leadership

Candidate Profile:

Bachelors/Masters degree
8-11 years of experience in architecting and maintaining cloud native SaaS based product
Strong core java, JEE Background.Experience with web-based, service-based, and event-based architectures
Spring, Spring Boot,Spring-Data/Hibernate,Security,Integration NodeJs (Tomcat, Netty, Jetty, Nginx experience is a plus)
Micro services API design experience (Domain Driven Design, Swagger, both producing and consuming the service endpoints). Experience with GraphQL, gRPC , HTTP/2 implementations is a plus
Be familiar with modern container technologies (Docker, Kubernetes, HelmCharts)
Have a good understanding of DevOps tasks, CI / CD, understanding of performance, monitoring and Security Best Practices
Expertise in SQL and NOSQL databases (MySQL/MariaDB/PostgreSQL and Couchbase preferred)
Experience in designing rich internet applications using the latest web standards and cross-browser compatible design and responsive single page web applications
Experience on Modern Front End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON / HTML5 / CSS / CSS3 / Bootstrap etc
Expert on more than one modern UI frameworks like Angular (8 and above) , React JS or equivalent.
Experience in UI testing, Automation and Code Quality Tools (Jasmine, Mocha, Cucumber, Puppeteer, Protractor, Jest, BDD, TDD, JSLINT, etc…)
Solid experience with GIT and Jenkins. Experience with build tools – Gradle/ Maven
Ability to create unit tests, performance and integration tests (jUnit, jMeter & Restify, RestAssured)
Strong experience in Linux OS, networking and API management skills
Proficient in build, packaging and code versioning tools, like Webpack/Browersify/babel , JIRA, Git, GitHub, GitLab, Jenkins
Strong understanding of Microservice architecture.
Experience with CSS pre-processors (SASS, LESS)
Familiarity with any of the following is a plus: Shell scripting, Python, Nodejs, Helm charts, Oauth, JWT

Good to have skills:

Hands on experience in middleware messaging systems – Kafka, RabbitMQ Kafka Connector Architecture, Adapter in handling various file formats, clustering model
Experience with GraphQL, gRPC , HTTP/2 implementations is a plus
Understanding of logistics industry or Supply chain management domain
Experience in API / EDI integration design, and implementation of integration patterns including Bulk Data,ETL, Real-Time Data, File Based, Process Integrations, and Event Processing
Experience with B2B EDI integration concepts, standards (ANSI ASC X12, UN/EDIFACT, XML) and Knowledge of Integration Platform as a Service (iPaaS)
Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning

Role: Data Visualization Lead

Newage Software (www.newage-global.com) is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics, and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Base Location: Bangalore / Hyderabad / Chennai

Job Description:

We are looking for a Data Visualization Lead who will help us in the digital transformation of the eFreight suite through a world-class product focused on quality and the customer. High level of modernization efforts includes User Interface modernization, transforming the monolithic legacy product into microservices SaaS platform, API/EDI integrations, workflow automation, and robust automation framework for testing and leveraging emerging, disruptive technologies (IoT, blockchain, AI/ML, RPA) to enhance offerings for customers. Come and be part of a growth team.

Key Responsibilities:

Design and deliver wireframes, user journeys, and mock-ups, to visualize data
Build Dashboards and User Interfaces in Power BI that access complex data from data sources/ warehouses and display it in clear, concise, and actionable representations for decision-making
Should have a good understanding of ETL and how to create a database.
Good in Data modelling
Identify and troubleshoot UX problems (e.g. responsiveness); conduct design adjustments based on user feedback
Work with management to define the roadmap of data visualization products and take responsibility for delivering those products
Collaborate with the Product Manager to define the analytics tools and specifications needed to produce effective data visualizations
Collaborate closely with Back-end data Lead / Engineer, participate in the design, development, and analysis of data architecture and warehousing approaches
Understand business processes, translating into data visualizations to improve both operational and executive decision-making

Candidate Profile:

Strong 5+ years of professional experience in using Power Business Intelligence to build dashboards and interfaces
Creative and aesthetic in interface design and visualization; also data-driven and detail-oriented in understanding underlying data structures
Strong programming proficiency (JavaScript/HTML5/CSS)
Domain knowledge in Freight forwarding and Logistics is desirable.

Role: Lead Designer – UI/UX

Location: Bangalore

Base Location: Bangalore
Total Experience: 10+ Years
Travel: As needed (to Customers/ Newage locations)
Reporting To: CTO

Job Description:

We are looking for a creative and dynamic UI/UX Designer who will be responsible for the user experience (UX) and user interface (UI) design of our various digital assets. You will shape the modern visual design of our eFreight suite product through a world-class product focused on quality, customer and ensure that all elements of the online user experience are optimized for improved usability, usefulness, and exceptional visual design. You will collaborate with a cross-functional teams, including designers, engineers and product managers to ensure our product is consistent and appealing.
The successful candidate will evidence a passion for delivering adaptive and creative solutions to UI/UX design problems by staying up to date with best practices and emerging trends in user experience design and user interface technology. Come and be part of a growth team.

Key Responsibilities:

Brainstorming feature ideas. Translate concepts into wireframes and mock-ups that lead to intuitive user experiences
Facilitate the product owner’s vision by researching, conceiving, building wireframes, sketching, prototyping and mocking up user experiences for digital products
Experience in User Journey Map and User sentiment
Very good in design thinking process
Ability to create simple wireframes (Hi-fidelity screens), translating to Low fidelity screens
Design and deliver wireframes, user stories, user journeys, and mock – ups optimized for wide range of devices and interfaces
Identifying opportunities / changing the interface to make user’s lives easier
Investigating user experience design requirements for our suite of digital assets
Developing and conceptualizing a comprehensive UI/UX design strategy for the brand
Producing high quality UX design solutions through wireframes, visual and graphic designs, flow diagrams, storyboards, site maps, and prototypes
Designing UI elements and tools such as navigation menus, search boxes, forms, tabs, and widgets for our digital assets
Testing UI elements such as CTAs, banners, page layouts, page designs, page flows, and target links for landing pages
Collaborate closely with a cross functional team of Product Owners, Business Analysts, Architects, Engineers and other experts across the business
Providing advice and guidance on the implementation of UX research methodologies and testing activities in order to analyze and predict user behavior
Defining and adhering to style standards on typography and graphic design

Candidate Profile:

A Bachelors/Masters degree with 10+ years of relevant UI/UX design experience for digital products or services
Experience in UX Research, Wire framing, UI Prototyping, Visual Design, User Analytics, Storytelling and Presentation
Hands-on experience with popular design tools like: Sketch, InVision, Visio, Figma, Miro, Balsamiq, Adobe Creative Suite etc
Strong in UX Design, Visual Design, Usability Testing, and/or User Research, Customer experience
A portfolio of professional UI/UX design work for both web and mobile platforms
A passionate design advocate, committed to best practice, mentoring a team and sharing ideas and inspiration
An eye for detail, commitment to exceptional visual design and an ability to bring out life through the online experience
Excellent interpersonal skills with the ability to collaborate in a cross-functional teams
Multi-tasking and time-management skills, with the ability to prioritize tasks
Excellent written and verbal communication skills
Approach like an UI/UX architect
Rapid ideation of concepts and solutions
Think big! You won’t be afraid to challenge the norm
Bonus: animation or illustration expertise to enhance your features and solutions!

Good to have skills:

Understanding of logistics industry or Supply chain management domain will be a big plus
Knowledge with modern technologies and software like: HTML5, CSS3 is good to have

Product Manager

Location: Chennai or Bangalore

Base Location: Bangalore
Total Experience 12+ Years
Travel: As needed (to Customers/ Newage locations)
Reporting To: CTO

Job Description:

Newage is looking for a passionate and strong Product Manager for our software suite. You will own the product roadmap, establishing and communicating product requirements, overseeing usability testing and prototype development, prioritizing features, writing enhancements, and defining and tracking metrics as well as technology needed for business benefits. You will work closely with the sales and delivery teams. Produce Product strategy along with the CEO, CTO and CBO.

Key Responsibilities:

Market Research and Analysis, including competitive landscape trends and market sizing, for the logistics and transportation industry
Gather feature requirements from customers and internal teams
Own and publish Quarterly Roadmap plan, outline the strategy, features, and share your progress and future-looking product vision to internal and external stakeholders
Work with user experience team to create detailed feature specs, iterate prototypes, validate with stakeholders
Turn over the feature specifications to the development team to implement
Work directly with engineering team throughout the product development lifecycle. Good Understanding of software development cycles, A/B testing, product engineering and experience in using JIRA for product management, dashboards.
Help build external facing content and coordinate with marketing to develop product campaigns
Manage Product Lifecycle.
Ensure features built are enabled correctly such that they can be used effectively by end users
Participate in workshops / demo / web sessions with the sales and / or with the prospects / customers
Impart Training/ Overview on Product Modules/ Features
On need basis travel with sales for demos, deal closures

Candidate Profile:

Bachelors/Masters degree
10+ years of Product Management experience with Enterprise software
Minimum 5+ years of Supply Chain, Logistics industry experience Strong functional knowledge of Logistics, Transportation and Warehousing
Excellent communication skills (both written and spoken English / Presentation/ Documentation)
Familiarization of Digital Technologies
Good team player and servant leader (capacity to work in a worldwide, distributed team)

Logistics/Freight Forwarding Trainer

Designation : Associate/Senior Associate/Lead – L&D
Base Location : GURGAON, BANGALORE OR CHENNAI (Work from Office)
Travel : UPON REQUIREMENT
Total Experience : MINIMUM 03-05 YEARS PREFERABLY IN FREIGHT FORWARDING INDUSTRY
Reporting to : HEAD- L&D

Job Description:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing IT enabled services, so that customers can focus on and scale their business. We are amidst one of exciting phases of our journey as we are executing our modernization transformation of our business, technology and how we can positively impact the global logistics ecosystem, providing a great experience for all our employees through this transformation.

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Key Role requirements:

Training coordination which includes but not limited to pre-training preparation, communication, administrative arrangements, attendance, monitoring pre-training and post-training feedback & learning effectiveness metrics across all levels.
Deliver Process and Product training sessions for New Hires and existing employees.(whenever required)
Ensure all types of training is tracked, recorded, including progress, skill sets, through continuous follow up’s of the learners for the assigned training
Preparation of training reports, updates and MIS reports as and when necessary.
Ensure participation through continuous follow up’s of the learners for the assigned training
Perform Training Management activities on the Learning Management Systems.
Analyse and understand data to suggest improvements for training and operations.Optimum utilization of LMS
Creating a WOW effect while conducting training
Timely and accurate submission of Reports is a strict requirement
Hands-on experience on conducting both VILT and ILT.
Perform other duties as assigned

Key Skills:

Strong presentation and communication skills.
Ability to communicate clearly both verbally and in writing
Strong time management skills as well as be an effective multi-tasker.
Able to work independently and within a team
Ability to conduct detailed procedures in a time-constrained environment
Ensure all reports are being shared as per deadline.
Basic proficiency with MS Office Word, Excel, PowerPoint, Outlook or Google Docs, Sheets, and Slides and with various Training tools available
Having Freight Forwarding experience, will be a plus.

Detailed Job Description:

We are looking for 03-05 years experienced professional to join our organization.
The candidate will be responsible for carrying out the training coordination, communication of the training internally and externally.
Deliver training to the new hires and customers globally (need basis).
Sharing reports to Key stakeholders within stipulated timelines.
This will be accompanied by the other day-to-day responsibilities as and when required by the management.

MINIMUM EDUCATION AND QUALIFICATIONS:

Bachelor’s degree / Master’s degree
Bachelor’s degree / Master’s degree in Supply Chain Management will be added advantage

Senior Development Manager ( Product)

Location: Bangalore

Base Location: Bangalore
Travel: As needed (to Customers/ Newage locations)
Total Experience: 15+ Years
Reporting To: Newage CTO

About Newage:

Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage provides comprehensive integrated ERP developed specifically for the Logistics Industry helping Freight Forwarders, NVOCC Operators, Consolidators, 3PL Warehouse Operators, Multi-modal Operators, Customs House Agents, and Relocation Specialists run their business efficiently and seamlessly

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

We are looking for Senior Development Manager who will help us in digital transformation of eFreight Suite through a world-class product focused on quality and the customer. The role involves working with key business stakeholders and product teams to deliver internal and customer-facing products using modern technology stack and agile principles.

The successful candidate will be comfortable navigating challenges in building world class product team in a fast-paced environment while implementing strategies and processes that enable the organization to innovate and grow. The teams are located in Bangalore and Chennai, working with cross functional teams globally across regions.

Come and be part of a growth team.

Key Responsibilities:

Ensure that the projects are delivered on time and with quality. Create and manage the Agile development process for the teams. Act as a servant leader including facilitation, situational awareness, and conflict resolution.
Core Leadership competencies:
- A leader who is personally inspired by the emerging challenges in building large scale systems and team
- Has a background of building high performance teams. Establishes trust quickly. Deals with team issues quickly. Quick to confront game playing and other behaviour that holds the team back
- Sensitive to the needs of others. Has an intuitive sense of who is important and how things get done by working with cross functional teams.
- Relentless and Result Driven. Understands the organization's value drivers. Brings focus where it is needed. Balances the short and long-term needs.
Product development oversight, in addition to management and team oversight. Facilitate daily stand-ups, monitor sprint progress, coach and mentor the team in agile frameworks and principles and fostering the team’s ability to self-organize
Supports a culture of continuous process improvement through retrospectives and key indicators around team performance. Promote transparency and team empowerment across teams
Ensures clear communication and organization of all strategic and team goals
Excellent knowledge in emerging, modern platforms and tools, using the correct product where appropriate, especially open source and open standards.

Candidate Profile:

Bachelors/Masters degree. Should possess at least 15+ years of work experience as a Development Manager in developing and maintaining enterprise-scale products
Should have proven experience in managing distributed teams and have demonstrable delivery and project management experience
Prior work experience in the Logistics / Supply Chain, ERP industry is an advantage
Excellent communication skills, including an ability to communicate technical concepts to non-technical stakeholders
Demonstrated experience in working with multiple stake holders and be overall responsible for delivery that meets business objectives
Demonstrated experience in working with executive/Senior management
Experience from working in an agile development methodology. Experience with Agile Development, JIRA Agile process, Dashboards
Able to relate to both technical and non-technical people and to negotiate within the allowable parameters of the product to get the best outcome for the business. Experience in Analytics is an added advantage
Versatile experience with delivering large scale SaaS based enterprise products in HA environments on multiple technology stacks in public clouds, and private clouds.
Core Java, J2EE, Spring, Hibernate, Angular/react, Kafka/RabbitMQ, Micro Services, AWS Serverless, Oracle, MySQL, API/EDI integrations, NoSQL, Exposure to AI/ML and Python

Good to have skills:

Understanding of logistics industry or Supply chain, 3PL, ERP domain
Track record of continued and recent education in Scrum, Kanban and Agile, including training, conferences, user groups, self-study, etc

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

Role: AWS Administrator

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Role expectation:

We are looking for an AWS Administrator who will have two primary responsibilities: One is to configure the AWS cloud management service and the other is to carefully monitor and manage their services. Both these roles are having an equal priority and must be performed with a higher perfection.

What we need:

A Bachelors/Masters degree with 4+ years of relevant experience in AWS.
He should be an AWS certified professional and should have expertise on following:-
To establish metrics and carefully monitor the utilization of AWS resources on a wide scale by making use of highly sophisticated Amazon CloudWatch.
Maintaining a backup of the resources is another important responsibility. The administrator has to perform AWS on-premise resources backup from time to time by making extensive use of AWS services.
Migration of on-premise instances to AWS.
Optimize the resources & work on resource tagging to allocate costs and for carefully planning of budgeting, governance, and reporting.
Commercial Cloud Services (C2S) is an integral part of AWS. Creating effective presentations that support C2S overviews is the duty of AWS Administrator.
Creating and managing VPC, URL proxies, C2S access points & as well as Bastion Hosts.
To communicate with the NISP network team in order to finalize the network connections for the clients VPCs.
Effectively monitor billing and develop cost optimization strategies.
To monitor the availability and to measure the extent of performance.
To manage disaster recovery processes.
To maintain data integrity and to access the control while using the AWS application platform.

Monitor and Control

Cloud managed services including AWS services, other 3rd party product services and related user management for product development.
Work closely with Architect on managing these services from POC stage to production roll out.

GOOD TO HAVE QUALIFICATIONS :

System/Server Administration.

Cloud Infra Maintenance.

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

Role: Senior Engineer – Angular

Designation: Senior Engineer – Angular
Base Location: Bangalore/Chennai
Travel: As needed (to Customers/ Newage locations)
Total Experience: 6+ Years
Reporting To: Dev Manager

About Newage:

NewAge is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. NewAge mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, NewAge also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.

Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.

Job Description:

We are looking for a Senior Frontend Engineer who will help us implement modernized efreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.

Key Responsibilities:

Hands on ES6+ JS, Angular 7+, Typescript
Understand the limitations of the current tech stack and business model and provide technical advice wherever necessary.
Develop reusable components in line with the UX requirements
Experience using Git version control and Testing (Integration, Unit and UAT Testing)
Good to have experience in NGXS and OOD
Experience on Modern Front End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON / HTML5 / CSS / CSS3 / Bootstrap etc.
Should be strong in Angular, HTML 5, CSS 3.0 & Performance and Scripting.

Good to have skills:

Understanding of logistics industry or Supply chain management domain
Familiarity with the open-source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc.
Ability to drive the team from technical standpoint.

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status

Location: Chennai

Shift Timings: 3 pm to 12 am (midnight)
Base Location: Guindy,Chennai
Total Experience: 2+ Years

Reporting To: Team Leader/Process Manager

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing IT enabled services, so that customers can focus on and scale their business. We are amidst one of exciting phases of our journey as we are executing our modernization transformation of our business, technology and how we can positively impact the global logistics ecosystem, providing a great experience for all our employees through this transformation.

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

Newage is looking for a passionate and strong Accounts Payable Process Executive, playing a key role as part of Finance & Accounting team, responsible for processing payments to Vendors against proper Reconciliation, follow-up for SOA, clearing pending cost provisions, BRS and posting of payments.

Key Responsibilities :

Reconciliation of statement of accounts and timely payment on due date.
Proactively follow-up of SOA and ensure all pending invoices are booked.
Communicate with vendors and resolve queries and disputes
Prepare payment voucher for amounts paid and coordinate with vendor for proper knock off.
Reconcile Overseas Creditor on agreed intervals
Set monthly payment projections and provide feedback to stakeholders
Analyse Jobs with pending provisions and ensure collected of vendor invoices accordingly.
Liaise with other functional teams for clarifications, as required
Prepare and document SOP’s for processes, as required

Role Expectations:

Ensure uninterrupted services and back-up, where required
Process standardization, re-engineering and transformation initiatives
Perform Cost Reconciliation & arrest delay booking.
Internal communication in working relationship: Fellow team members, cross-functional teams, delivery and transition leads
External Communication with Location finance process responsible, Vendors and Location Operations - regular

Candidate Profile:

B.Com/M. Com or MBA (Finance)/ Other equivalent qualification is essential
2 - 4 years of relevant experience, preferably Freight Forwarding, Logistics or SCM.
End-to-end knowledge of general accounting, AP process. (Shipping, logistics or freight forwarding exposure would be an advantage) strong verbal and written communication skills (English), active team player, proficiency in MS Office package,
Core Job Competencies: Customer Statement of Account preparation, Reconciliation, General Ledger, follow-up on SOA collections, vendor communication management, dispute resolution Newage is an

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