Enquiry to quotation, one platform

Freight forwarding sales software from first enquiry to confirmed customer

NewageNXT runs the whole front-of-house sales cycle for freight forwarders on one platform: enquiry capture, rate-driven quotations, internal approval, customer acceptance and call follow-up, across Air, LCL, FCL and Road. It replaces the spreadsheets, email threads and personal call diaries sales desks run on today.

One enquiry number carries every call, quotation and shipment, with nothing re-typed
Live margin while you quote, removed automatically from the customer copy
Maker-checker approval, then accept or reject straight from the customer’s inbox

1Enquiry number, first call to shipment

3Rate sources on every quotation

4Services: Air, LCL, FCL and Road

0Margin figures on the customer copy

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See the Sales module run your desk: enquiries, quotations, approvals and follow-ups, on your own trade lanes.

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From the first call to the confirmed booking

Every sales enquiry on one reference, from the first call to the confirmed booking — with no spreadsheet, diary or email chain in between.

Enquiry capturedCustomer, service, route, cargo and value-added services on one screen.
Quote pricedContract, Rate Master or integrated rates, with margin kept internal.
Approved and acceptedMaker-checker sign-off, then the customer answers by email.
Handed to operationsThe accepted quote becomes the shipment, with zero re-entry.

450+

Global customers

20+

Years serving the freight forwarding industry

30+

Countries with customers

Services in one sales workflow

10,000+

Active users

2M+

Annual shipment transactions

Freight sales desks still run on inboxes, spreadsheets and memory

A sales team juggling Air, LCL, FCL and Road enquiries at once loses track of which are open, which quotes are waiting on approval or the customer, and which calls are due. Every handoff means typing the same shipment again.

TodayOne enquiry, spread across an inbox, a spreadsheet and a diary.

Inbox

RE: RE: rate to Jebel Ali?entry 1

Cargo details · attachmentscattered

Approval · “ok, go ahead”no trail

Enquiries lost in emailCargo and rate details sit in threads, easy to miss and hard to search.
Approvals by phone or emailDeals stall, and nobody can show who approved what, or when.

Quote_final_v3.xlsx

Freight · typed from the emailentry 2

Margin column · delete before sendingrisk

Quotes rebuilt from scratchRates looked up by hand, then re-typed into Excel or Word.
Margin one step from the customerProfit sits in the same file and has to be stripped out before it goes.

Rep’s diary

Call Al Noor · Tuesday?entry 3

Follow-up · Gulf Starmissed

Lost deal · reason unknownuntracked

Follow-ups in personal diariesCalls get missed, and managers can’t see team activity or workload.
Lost enquiries never reviewedNothing is learned from the deals that didn’t convert.

One enquiry record, first call to shipment.

ENQ-AE-2291

LCLINNSA → AEJEA

EnquiryAl Noor Trading · Instant Customer

QuotationQT-AE-10982 · margin internal

priced

ApprovalBranch Manager, Dubai

approved

Customer responseAccepted by email, 11:42

accepted

Follow-upVisit Thursday, 10:00

1reference

0re-typed

1view

See the difference on your own enquiries.

See inside a quotation

Price it, protect it, close it

Every quotation in NewageNXT sits on the enquiry it came from. The freight quotation software prices it from the right rate, keeps the margin in-house and routes it for sign-off before the customer answers.

Carried on every enquiry

ENQ-AE-2291

CustomerAl Noor Trading

Service and routeLCL · Nhava Sheva → Jebel Ali

set

Cargo14 pkgs · 6.2 CBM · stackable

set

Value-added servicesInsurance · shrink-wrap

flagged

OwnerSalesman · Dubai branch

set

Calls and follow-ups3 logged · next Thursday 10:00

live

At this stage

Three rate sources on every quote

Plus a direct rate request when none of them cover the lane

Contract rates, fetched automatically

Pick the customer and the lane, and a valid contract rate fills in. Expired contracts don’t apply.

Al Noor TradingValid to 31 Dec

applied

Gulf Star LogisticsEnded 30 Jun

expired

Rate Master and integrated rates

Trade-lane and commodity rates from the Rate Master, or pulled from an integrated rate system. Freight stays overridable.

Rate MasterINNSA → AEJEA · general

USD 1,520

Integrated systemSame lane, fetched live

USD 1,495

Direct rate request for new lanes

Email the agent or carrier with CC, tracked by date, service, origin and destination.

RRQ-AE-0418Sent 09:40 · CC pricing

See the workflow

From enquiry to confirmed booking in one connected workflow

Each manual step in the sales cycle has an in-system equivalent, and the enquiry number stays the same from the first call to the shipment operations picks up.

Sales enquiryCustomer, service, route and cargo, under one enquiry number.
Rate and quotationThree rate sources, with margin visible only internally.
Internal approvalRouted to the approver your rules name.
Customer acceptanceAccepted or rejected by email, and IC becomes customer.
Calls and follow-upScheduled, today’s and overdue calls, desk or mobile.
Handoff to operationsThe accepted quote becomes the shipment. Zero re-entry.

app.newage-global.com/sales/quotation

Sales / Quotations / QT-AE-10982

LCL · Nhava Sheva → Jebel Ali · Al Noor Trading

Approved · ready to send

Enquiry linked

ENQ-AE-2291

Customer IC

Al Noor Trading

Cargo

14 pkgs · 6.2 CBM

Rate source auto

Contract · to 31 Dec

Freight

USD 1,480

Value-added

Insurance · shrink-wrap

Margin 18.4% · USD 272 · internal onlyRevenue USD 1,752 · cost USD 1,480 · protected field Removed from customer copy

Approved by Branch Manager, DubaiRule: LCL · Dubai branch · maker-checker · logged 10:58

Send to customer

Enquiry

Quoted

Approved

Sent

Accepted

The right rate, first timeContract, Rate Master or integrated rates, with expired contracts kept out.

Margin stays in-houseVisible while you quote, removed from the copy the customer gets.

Approval on the recordWho approved, under which rule, and when.

Walk through the workflow on your own enquiries.

A field sales app, not just a notifications app

The mobile app carries the same customer, call and enquiry data as the desktop, so reps walk into a visit with context and log it before they leave the car park.

TodayThursday · 3 calls, 1 overdue

Al Noor TradingIC · 2 open enquiries · last call Tue

profile

Calls

Gulf Star LogisticsPhone · rate follow-up

Overdue

Al Noor TradingVisit · Jebel Ali Free Zone

10:00

Crescent FreightRemote · quote review

14:30

Log a call

Calls completed / scheduled

Aisha5 / 5

Rahul6 / 8

Omar2 / 6

Visit check-ins

Aisha · Al Noor TradingJebel Ali Free Zone

10:04

Rahul · Crescent FreightAl Quoz

11:30

View team calls

Sales on the go, for reps and managers

Reps pull up a customer’s profile, log calls, update follow-ups and check open enquiries from the field, without calling the office first.

Rep viewManager view

Customer profilingContacts plus enquiry, quote and call history.

Call entry and scheduleScheduled, today’s and overdue calls.

Follow-up actionsDate, time and action, updated in real time.

Enquiry checkAnswer a customer on-site, not by callback.

Team call oversightScheduled vs completed calls, per rep.

Visit locationWhere each visit was logged in the app.

Overdue at a glanceMissed touchpoints surface before they cost a deal.

Same view as desktopConsistent oversight wherever the manager is.

Use cases at a glance

Four situations every freight sales desk meets in a normal week, handled in the same freight forwarding CRM.

Scenario 01

A rep juggling Air, LCL, FCL and Road enquiries at once

Many open enquiries, several services, and no single place to see them.

An enquiry list with sorting, filtering and pagination
Every enquiry on its own reference number
A lost-enquiry filter to review the ones that didn’t convert

Screenshot 01 pending

Every enquiry, one list

Four services, nothing lost.

Bring your own scenario. We will run it live.

Why freight forwarders are choosing NewageNXT for sales

One reference from lead to shipment

A single enquiry number carries the contact through calls, quotation and shipment, with no re-typing at any handoff.

An enquiry isn’t counted as a customer yet

New contacts start as Instant Customers and convert only when a quote is accepted, so pipeline reports stay honest.

Margin hidden automatically, not manually

The internal profit view and the customer copy are separate by design, so nobody has to delete a column before sending.

Negotiated rates applied for you

An active contract rate fetches the moment the customer and lane are selected, and an expiry date keeps stale rates out.

Approval matched to your org

Approvers are set by service, product, company and branch, not one fixed approval chain.

Competitor intel at the point of contact

Call entry records competitor information as part of the normal sales conversation, not as a separate CRM step.

One enquiry number from first call to shipment. Margin kept in-house. Every follow-up on the record.

Read the FAQ

Frequently asked questions

Which freight forwarding software manages enquiries, quotations and follow-ups on one platform?

NewageNXT. Its Sales module covers enquiry capture, cargo and rate details, quotation, internal approval, customer acceptance, call and follow-up tracking and rate requests across Air, LCL, FCL and Road, all under one enquiry number.

Does freight quotation software hide my margin from the customer?

NewageNXT does. Profit and margin are visible internally while the quote is built, and are automatically excluded from the customer-facing copy when it’s sent.

Can freight forwarding sales software apply different approval rules to different quotes?

Yes. In NewageNXT, quote approvers are configured by service, product, company and branch, so different rules can apply to different lanes or teams before a quote reaches the customer.

Can a customer accept a freight quotation by email without logging in?

Yes. The customer accepts or rejects straight from their inbox, and the status is captured automatically. If they’re unavailable, an authorised internal user can accept on their behalf, and that action is logged.

Does freight forwarding CRM software apply customer contract rates automatically?

NewageNXT does. If an active, non-expired contract rate is assigned to the customer for the selected origin and destination, it fetches automatically once the customer and route are chosen.

Is there a freight forwarding CRM with a mobile app for field sales reps?

Yes. The NewageNXT mobile app supports customer profiling, call entry and schedule checks, follow-up actions and enquiry checks. Managers can also see call activity per rep from the app.

How does freight sales software separate a basic enquiry from a real customer?

In NewageNXT a new contact starts as an Instant Customer (IC) and becomes a confirmed customer only once a quotation is accepted, so casual, unconverted enquiries don’t inflate the pipeline.

Can freight quotation software request rates from agents or carriers?

Yes. NewageNXT sends a direct rate request to the agent or carrier by email, with CC, and tracks it by date, service, origin and destination.

Can I record a competitor’s rate quoted to my customer?

Yes. Call entry in NewageNXT includes a competitor-information field, so it’s captured as part of the call.

Take every enquiry from first call to confirmed customer

See how NewageNXT freight forwarding sales software handles your enquiries, quotations, approvals and follow-ups, on your own trade lanes.

See the workflow

Freight forwarding sales software from first enquiry to confirmed customer

Book a demo

Thanks. Your demo is booked in.

Freight sales desks still run on inboxes, spreadsheets and memory

Price it, protect it, close it

Three rate sources on every quote

A margin you see, a copy the customer doesn’t

Maker-checker approval, one-click acceptance

From enquiry to confirmed booking in one connected workflow

LCL · Nhava Sheva → Jebel Ali · Al Noor Trading

A field sales app, not just a notifications app

Sales on the go, for reps and managers

Use cases at a glance

A rep juggling Air, LCL, FCL and Road enquiries at once

A quote that needs sign-off before the customer sees it

A customer who can’t respond right away

A customer with a pre-negotiated rate

Why freight forwarders are choosing NewageNXT for sales

One reference from lead to shipment

An enquiry isn’t counted as a customer yet

Margin hidden automatically, not manually

Negotiated rates applied for you

Approval matched to your org

Competitor intel at the point of contact

Frequently asked questions

Take every enquiry from first call to confirmed customer