Digitized Back Office Services

Re-engineer processes to delight your customers


Digitized Back Office Services

Re-engineer processes to delight your customers


Digitized Back Office Services

Re-engineer processes to delight your customers


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DIGITIZED BACK OFFICE SOLUTIONS

Our Digitized Services works both independently and in tandem with our SaaS ERP product. We can power and support the complex needs of the global supply chain, freight forwarding and logistics businesses. Our ability to focus uniquely on this ecosystem has helped us gain deep insight into the complex challenges of the industry. We constantly learn, adapt and innovate to solve our customers day-to-day business needs & strategic outsourcing priorities. We have moved away from classical outsourcing models which only focuses on cost. Our futuristic models based on automation and advanced technology ensure there is an experience appreciated by end customers besides cost savings. 

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Why Newage


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Background


Over 17 years of experience and expertise in providing leading back-office digitisation services for the Global Logistics Industry

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What we do


Deliver valued long term industry expertise to our customers’ business utilising modern digital solutions and best in class services

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Why customers partner with us


Deep domain expertise, end-to-end back-office management, improved cost efficiencies, reduction in penalties, high data and GDPR security, tried and tested engagement methodologies​

Why Newage


wepik-export-20230711102445YuVV.jpeg

Background


Over 17 years of experience and expertise in providing leading back-office digitisation services for the Global Logistics Industry

expertise-new.png

What we do


Deliver valued long term industry expertise to our customers’ business utilising modern digital solutions and best in class services

end.png

Why customers partner with us


Deep domain expertise, end-to-end back-office management, improved cost efficiencies, reduction in penalties, high data and GDPR security, tried and tested engagement methodologies​

What We Deliver


Cost Efficiencies

  • 30-50% cost savings from hiring locally – direct & indirect costs
  • Reduce errors & omissions

Process Efficiencies & Better Action Handling Times

  • Improving key operating metrics, streamlining operations & shifting you to a lean mode of operations
  • Business Continuity Plan through our domain expertise for 15+ years

Revenue Generation

  • Generating enquiries & converting them to jobs – Diverting Cargo 

Customer Satisfaction

  • Enhanced SLA’s & KPI leading to repeat business & reduction of sales loss

Execution certainty with Managed services

  • Domain certified team with real time implementation support
  • Focus on what you do – which is to sell freight – we have the back office covered


What We Deliver


Cost Efficiencies

  • 30-50% cost savings from hiring locally – direct & indirect costs
  • Reduce errors & omissions

Process Efficiencies & Better Action Handling Times

  • Improving key operating metrics, streamlining operations & shifting you to a lean mode of operations
  • Business Continuity Plan through our domain expertise for 15+ years

Revenue Generation

  • Generating enquiries & converting them to jobs – Diverting Cargo 

Customer Satisfaction

  • Enhanced SLA’s & KPI leading to repeat business & reduction of sales loss

Execution certainty with Managed services

  • Domain certified team with real time implementation support
  • Focus on what you do – which is to sell freight – we have the back office covered


Want to know more about our digitized services?

Want to know more about our digitized services?






Why choose Newage as your back-office partner?

  • Proven back-office model catering to the freight forwarding segment
  • Industry-certified expert with vast knowledge of different geographies
  • Quantum of shipments and volume of documents managed for different customers across the world:
    • handled 15000 shipments a month across all geographies
    • generated 5000 plus quotes, and more than 10,000 calls & sales queries in a month
    • processed end-to-end export and import documentation including customs filings for more than 15000 LCL, 5000 FCL, and 5000 nominated shipments across the world
    • responded to more than 100000 emails queries from direct customers, liners, agents, and other parties to the shipment
    • managed the end-to-end finance and accounting cycle for the above volume, which included generating invoices, following up for payments, accounts receivables, payables, and reconciliation
  • Uncomplicated and simple implementation/transition process- Hassle-free training and a faster go-live assurance
  • Top-notch governance cadence and visibility on performance
  • Automation capabilities resulting in more than 50% process automation
  • Top-grade Data Security- ISO27001 certified
  • Multi-lingual Capability
    • English
    • Arabic
    • German
    • Dutch
    • Indian Regional
    • French
    • Canadian
    • Czech

Why choose Newage as your back-office partner?


  • Proven back-office model catering to the freight forwarding segment
  • Industry-certified expert with vast knowledge of different geographies
  • Quantum of shipments and volume of documents managed for different customers across the world:
    • handled 15000 shipments a month across all geographies
    • generated 5000 plus quotes, and more than 10,000 calls & sales queries in a month
    • processed end-to-end export and import documentation including customs filings for more than 15000 LCL, 5000 FCL, and 5000 nominated shipments across the world
    • responded to more than 100000 emails queries from direct customers, liners, agents, and other parties to the shipment
    • managed the end-to-end finance and accounting cycle for the above volume, which included generating invoices, following up for payments, accounts receivables, payables, and reconciliation
  • Uncomplicated and simple implementation/transition process- Hassle-free training and a faster go-live assurance
  • Top-notch governance cadence and visibility on performance
  • Automation capabilities resulting in more than 50% process automation
  • Top-grade Data Security- ISO27001 certified
  • Multi-lingual Capability
    • English
    • Arabic
    • German
    • Dutch
    • Indian Regional
    • French
    • Canadian
    • Czech

Whitepaper: WHAT YOU NEED TO KNOW TO STAY PROFITABLE AND EFFICIENT


Whitepaper: WHAT YOU NEED TO KNOW TO STAY PROFITABLE AND EFFICIENT