7th Edition BPO Innovation Award 2021

Job Description: Product Support Manager.

Job Location: Chennai

Reporting Manager: Senior Director.

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Job Description:

• Minimum 8+ years of experience in SaaS Product Support Management
• Experience in a L1 product support role, proven analytical skills, and strong communication skills are a must.
• Be the single point of escalation for any production incident from External or Internal stakeholders.
• Manage support operations and ensuring all the incoming chats, emails, tickets, and calls are handled with the highest level of quality and efficiency.
• Ensure SLA agreed with the customers are met.
• Handle the escalations, effectively communicate with a global audience, and participate in calls resolving outages.
• Directly manage a team of 15+ support engineers.
• On technical management experience of support/operations teams and skills troubleshoot, debug, evaluate, and resolve software.
• Daily operation and management of the Technical and Product Support team through the effective use of resources, including scheduling, staff development, and management of client escalations.
• Maintain a deep understanding of the product application including the various features and configuration options to be able to provide the required guidance to support engineers.
• Improve tools and processes to enable us to deliver support at scale as the company grows at a tremendous rate: a ticketing system, knowledge management, self-help, user forums, customer feedback management, etc.
• Drive regular meetings with the team. Manage team performance to goals, continuously evaluating and making adjustments as necessary.
• Effectively manage day-to-day team operations.

• Position: Commercial
• Job Location: Mumbai / UAE (Dubai).
• Reporting to: CEO.

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Expectation from this role:

Commercial Head going to oversee business development efforts on behalf of Newage. You need to work on everything from winning new client contracts to developing marketing and growth strategies and campaigns. You also build and maintain relationships with current and prospective clients in order to keep business growth opportunities in the pipeline. The ability to build relationships is essential for success in this role.

• Mastermind business growth strategies to help meet organizational goals and
• Build and nurture client relationships to continue winning new contracts.
• Attend networking events and build industry connections in order to facilitate business
• Ensure that the organization complies with contractual obligations as well as state and federal
• Works with other sales department heads to determine company goals and
• Conduct market research to inform strategic business
• Oversee branding and marketing endeavours to ensure all efforts are aligned with business

Job Description:

Commercial Head is also responsible for selling Newage Product Suite Software and Solutions across the globe. Manage Regional Sales and & Pre-sales Operations. Oversee sales team in all regions and lead them to drive software and solutions growth to meet sales quota. Accountable to make direct selling in the region of base location. Responsible for prospecting, developing, and maintaining strong client relationships.

Key Responsibilities:

• Define Go-to Market Strategy by Regions
• Establish Pre-Sales Function to modernize Sales Offerings, Pricing Models, Collaterals, Proposals and Repositories
• Identify right Sales Operations tools for lead generation, pipeline management and sales cycle
• Maintain Executive relationships with key customers and enable mining in the existing customer base by selling various offerings and increasing revenue and profitability.
• Present Sales Pipeline, Closure and Individual Sales Productivity Dashboards to CEO and Leadership
• Perform Market validation of the logistics and transportation industry and trends to generate new
• Mentor and coach, a high-performance sales team to deliver sales goals.
• Provide inputs on market trends and customer feedback to CTO and CEO to incorporate in the Product, Services
• Effectively communicate and work cohesively with the leadership team on marketing and sales
• Travel with sales reps for deal closures

Candidate Profile:

• Bachelors/Master’s degree
• Proven experience building, mentoring, motivating and leading high-performance sales teams, attracting top talent, and exceeding sales
• Senior level Business Development experience within a logistics business
• Familiarization of Digital Technologies
• Functional knowledge of Logistics, Transportation and Warehousing industry
• Executive presence
• Effective Communication and presentation skills
• Team player and inspiring leader

Job Description.

Designation        : Manager – Inside Sales.

Domain                 : Logistics / SaaS.

Experience         :  8 + Years,

Location               : Chennai / Mumbai.

About Newage:

 Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

The Role:

We are looking for an experienced Inside Sales Manager to oversee and lead our inside sales team.

The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals.

Ultimately, the Inside Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction.

As an Inside Sales Manager, you will work closely with the marketing, sales and product head to bring in new customers to our sales team. This is a collaborative effort integrating the work of marketing, sales, and product services to rapidly increase the volume and improve the quality of new business for our company.

What is expected of the Role:

Generating quality leads that have a high closure probability. You fully understand the criticality of your role in the success of our products.  Building a healthy pipeline every week is crucial. You would also interact with vendors to execute some parts of lead generation activity, so participating in vendor selection and management is also a key expectation.

Key Accountabilities:

• Oversee the inside sales team and workflow, stimulating markets, generate leads, and close deals.
• Set and track sales targets for your team.
• Suggest and implement improvements in the sales administration process.
• Report on sales metrics and suggest improvements.
• Prepare monthly, quarterly, and annual sales forecasts.
• Use customer feedback to generate ideas about new features or products.
• Research and discover methods to increase customer engagement.
• Ensure sales, finance and legal policies and procedures are met.
• Build an open-communication environment for your team.

Ideal Profile:

• Prior work experience in selling SaaS / Logistics software products and good understanding of how business and targets works.
• Prior work experience in B2B sales is mandatory.
• Fearless attitude – willing to take intelligent risks.
• Ability to work in a time-sensitive and high-volume environment.
• Self-starter with a penchant for experimentation.
• You are always looking for ways to do your job better and you never wait on being told what to do. When you see an opportunity, you jump on it.
• A positive attitude: You’re a team player and you are resilient in the face of challenges.
• Strong organisational skills with ability to effectively prioritize.
• Articulate with strong business acumen.
• Experience using ZOHO or other CRM would be an added advantage.
• Excellent communication skills.
• You are a clear, concise, and compelling storyteller across written, verbal, and visual.
• Willing to work as per assigned territory time zones.

Other Details:

• You have about 8+ years plus inside sales/ business development experience; of which at least 3 years as team lead / managing inside sales team.
• Excellent interpersonal and team management skills.
• Strong analytical and organizational skills.
• Numerical abilities and problem-solving attitude.

Designation                          :               ERP – Implementation and Product Support Engineer.
Location Criteria                  :               New Delhi
Total Experience                    :               4 Years

About us:

Newage Software (www.newage-global.com) is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

We are looking for a candidate who is ready to accept a challenging position in ERP Implementation & Product Support role. The candidate should have good communication skills and will get exposure to handling Domestic as well as International Clients.

Responsibilities:

• Should have very good ERP Product Implementation experience, preferably from the Freight forwarding / Logistic domain.
• Understand and Map the Software Process with client requirements
• Handle end to end Tickets for incidents, requests, and escalations.
• Handling product support and customer satisfaction is the prime responsibility.
• Take appropriate steps to resolve any open support cases in a timely manner.
• A complete understanding of the company’s products and customer profile.
• Provide Support to clients related to ERP

Qualifications

• Bachelor’s degree in Computer Science or relevant field
• 4 years of experience working or relevant experience

Job Type: Full-time

Process Associate
Location: Chennai
Base Location: Chennai
Total Experience: 0-4 Years

Job Description:

• Candidate should have good verbal & written skill
• Should have knowledge/experience in Logistics and freight forwarding domain
• Need to have Air/Sea Import and Export Documentation with Billing and Packaging experience
• Should be willing to work on Rotational and Night Shifts

Designation                          :               Senior Software Engineer.
Base Location                      :               Bangalore
Travel                                    :               As needed (to Customers/ Newage locations)
Total Experience                    :               5 Years
Reporting to                         :               Lead / Architect.

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India

Job Description:

We are looking for a Senior Engineer who will help us implement modernized eFreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.

Key Responsibilities:

• Build applications using Spring Stack. Strong experience in core java, JEE Background.
• Experience with web- based, service-based, architectures.
• Hands-on experience with Springboots, Spring Security, Spring JPA and exposure to Spring
• Micro services API design experience (Domain Driven Design, Swagger, both producing and consuming the service endpoints)
• Experience using Git version control and Testing (Integration, Unit and UAT Testing)
• Good understanding of DevOps, SQL Database and Experience in REST API’s, Spring Security
• Experience in any Queue Frameworks such as IBM/RabbitMQ/MQ Series/JMS/Kafka.

Good to have skills:

• Understanding of logistics industry or Supply chain management domain
• Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning
• Exposure to any Cloud platform (GCP, AWS, Azure)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

Designation                        :               Senior Software Engineer
Base Location                    :               Guindy, Chennai
Travel                                  :               As needed (to Customers/ Newage locations)
Total Experience                :               5+ Years
Reporting to                       :               Technical Lead.

 About Newage

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Together, our software and services have 15+ years of domain specialization that supports 400+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.

Job Description:

We are looking for a Senior Frontend Engineer who will help us implement modernized efreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.

Key Responsibilities:

• Hands on ES6+ JS, Angular 7+, Typescript
• Understand the limitations of the current tech stack and business model and provide technical advice wherever necessary.
• Develop reusable components in line with the UX requirements
• Experience using Git version control and Testing (Integration, Unit and UAT Testing)
• Good to have experience in NGXS and OOD
• Experience on Modern Front End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON / HTML5 / CSS / CSS3 / Bootstrap etc.
• Should be strong in Angular, HTML 5, CSS 3.0 & Performance and Scripting.

Good to have skills:

• Understanding of logistics industry or Supply chain management domain
• Familiarity with the open-source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc.
• Ability to drive the team from technical standpoint.

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status

Senior Executive
Location: Chennai| Function: ITES
Qualifications: UG – Any Graduate
Base Location: Chennai
Min Experience: 2 Years
Skills: NVOCC, Sales , Freight forwarding, Invoicing, 3pl Logistics, EFS, Air & Ocean, FCL & LCL
Job Competencies: Shipping, Shipment, Freight forwarding, Invoicing, 3pl Logistics, EFS, Air & Ocean , FCL & LCL, Documentation

Job Purpose:

Financial Dimensions : 120 to 180 CBM generation in the month

Job Dimensions:

This position will be responsible for the management of all logistics sales related activities for customers of specific region and also inbound logistics to suppliers, ensure optimized lead time and costs for transportation, optimum capacity utilization is monitored and controlled. This position will be part of an international organization within a multicultural team with colleagues mostly in middle east, USA, India, Asia pacific and customers across the complete world.

Key Responsibilities:

• Sending Flyers to Clients
• Handling calls with clients/Agents.
• Well versed in both Air and Sea segments for LCL & FCL.
• Cold calls, explaining any new services we have introduced and avail more business.
• Must possess experience of handling direct sales
• Sending quotes to the customers with virtue of enquiries received.
• Ensure every quote is handled within agreed timelines.
• Follow up on all enquires to ensure every enquiry is converted in booking
• Update correct charges before quoting to ensure there is no financial impact both to FO and client.
• Update the feedback given by end customer on rates or any other reasons especially for not giving bookings
• Should have the expertise and skill sets to convert at least 50% of total enquiries as confirmed bookings.

Performance Indicators:

• Process Adherence
• Production
• Quality
• Initiative.

Communications & Working Relationships:

• Direct Reports
• Working relationship

Location: Chennai
Shift Timings: 3 pm to 12 am (midnight)
Base Location: Guindy,Chennai
Total Experience: 2+ Years
Reporting To: Team Leader/Process Manager

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing IT enabled services, so that customers can focus on and scale their business. We are amidst one of exciting phases of our journey as we are executing our modernization transformation of our business, technology and how we can positively impact the global logistics ecosystem, providing a great experience for all our employees through this transformation.

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

Newage is looking for a passionate and strong Accounts Payable Process Executive, playing a key role as part of Finance & Accounting team, responsible for processing payments to Vendors against proper Reconciliation, follow-up for SOA, clearing pending cost provisions, BRS and posting of payments.

Key Responsibilities :

• Reconciliation of statement of accounts and timely payment on due date.
• Proactively follow-up of SOA and ensure all pending invoices are booked.
• Communicate with vendors and resolve queries and disputes
• Prepare payment voucher for amounts paid and coordinate with vendor for proper knock off.
• Reconcile Overseas Creditor on agreed intervals
• Set monthly payment projections and provide feedback to stakeholders
• Analyse Jobs with pending provisions and ensure collected of vendor invoices accordingly.
• Liaise with other functional teams for clarifications, as required
• Prepare and document SOP’s for processes, as required

Role Expectations:

• Ensure uninterrupted services and back-up, where required
• Process standardization, re-engineering and transformation initiatives
• Perform Cost Reconciliation & arrest delay booking.
• Internal communication in working relationship: Fellow team members, cross-functional teams, delivery and transition leads
• External Communication with Location finance process responsible, Vendors and Location Operations – regular

Candidate Profile:

• B.Com/M. Com or MBA (Finance)/ Other equivalent qualification is essential
• 2 – 4 years of relevant experience, preferably Freight Forwarding, Logistics or SCM.
• End-to-end knowledge of general accounting, AP process. (Shipping, logistics or freight forwarding exposure would be an advantage) strong verbal and written communication skills (English), active team player, proficiency in MS Office package,
• Core Job Competencies: Customer Statement of Account preparation, Reconciliation, General Ledger, follow-up on SOA collections, vendor communication management, dispute resolution Newage is an

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

Designation: Sales Manager / Country Head
Location: Germany / London (UK)
Travel: As needed (to Customers/ Newage locations)
Total Experience: 10- 20 Years
Reporting To: Group Chief Operating Officer (Global Head).

About Newage:

Newage Software (www.newage-global.com) is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

About the job:

We seek an experienced Sales Leader to execute on our Go to Market in the Germany / U.K. The ideal candidate will have a proven track record of success in outbound sales and be comfortable developing a sales strategy but also doing cold calls and outreach. This candidate must have previous experience activating a new market for a company which did not brand recognition nor a flywheel to attract customers.

Responsibilities

• Understand prospects’ needs and gather key prospect information to generate interest.
• Understand prospects’ decision process, buying cycle & key contacts.
• Bring in successful customers by initiating new deals, running personalized demos, opening new accounts, and signing contracts.
• Convert leads into customers by effectively communicating product value and benefits.
• Work with the Lead Gen team to identify and research relevant sales targets (verticals, customer segments, etc) in Switzerland.
• Meet or exceed weekly and monthly performance targets for outbound activity, appointment setting, and qualified lead generation.
• Develop and maintain a deep understanding of our product offerings, target markets, and industry trends.

Requirements

• Experience: you have at least 3 years of experience as a sales leader (ideally in a fast-paced environment) of a well-developed sales team and up to 3 years in a sales team. Ideally, you have a previous experience as an SDR or Business Developer.
• Customer-centric: You know how to anticipate clients’ needs to offer outstanding onboarding, bring relevant solutions, and build long-term relationships with your clients.
• Leadership: you have demonstrated your ability to help people grow through mentoring junior SDR’s or apprentices.
• Entrepreneurial mindset: you want to help us develop us.
• department.
• Curious mindset: you are intellectually curious, open-minded, adaptable, a fast learner, and excited by a dynamic startup environment.
• Resilience: you are combative, and you love challenges.
• Mastery: You have already used a CRM

Benefits

• Flexible Working Hours
• Dynamic startup culture
• Home allowance for proper IT setup.

Delivery Manager
Base Location:Chennai / Bangalore ( Work from Office).
Total Experience: 10 – 15 Years
Reporting To: Chief Architect / Head of Delivery.

About Newage:

Newage (www.newage-global.com) is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 13+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Job Description:

We are looking for a Development Manager who will help us in the digital transformation of eFreight Suite through a world-class product focused on quality and the customer. The role involves working with key business stakeholders and product teams to deliver internal and customer-facing products using a modern technology stack and agile principles.

The successful candidate will be comfortable navigating challenges in building a world-class product team in a fast-paced environment while implementing strategies and processes that enable the organization to innovate and grow. The teams are located in Bangalore and Chennai, working with cross-functional teams globally across regions.

• IT industry experience of 10 – 15 years in Software Development and at least 4+ years experience in Project Management roles.
• Should have good knowledge of Java, Microservices, AWS and Angular / React.
• Completely well versed with Agile ceremonies.
• Ability to lead at least 2 scrum teams and play scrum master role as necessary.
• Coordinate internal resources and third parties/vendors for the flawless execution of projects
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
• Should lead the team of 20 developers, testers and DevOps.
• Ensure resource availability and allocation and monitor their performance.
• Develop a detailed project plan to track the progress and risk mitigation.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Use appropriate verification techniques to manage changes in project scope, schedule and costs
• Measure project performance using appropriate systems, tools and techniques
• Report and escalate to management as needed
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation.

Technical Skills:

Specific Development manager responsibilities include developing detailed project plans, ensuring resource availability and allocation and delivering every project on time within budget and scope.

• Great educational background, preferably in the fields of computer science or engineering for technical project managers
• Solid technical background, with understanding or hands-on experience in software development and web technologies
• Experience in Security and Performance management
• Good understanding of Tools like Jira, Postman or any PM tool.
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multi-tasking skills
• Strong working knowledge of Microsoft Office
• PMP / Agile / Scrum certification is a plus.
• Understanding of the logistics industry or Supply chain management domain ( is a plus).

Newage is an equal opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, nationality, gender, sexual orientation, age, marital status, or disability status.

Designation: Business Analyst – Warehouse Management Systems ( WMS)
Base Location:Chennai / Mumbai ( Work from Office).
Total Experience: 7 – 12 Years
Reporting To: Product Manager.

About Newage:

Newage (www.newage-global.com) is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 13+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Job Description:

Newage (www.newage-global.com) is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 13+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 400+ global clients. We build Software Products, offer ITES and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk and quickly react to market dynamics.

Responsibilities:

• Market Research and Analysis, including competitive landscape trends and market sizing, for the logistics and transportation industry
• Gather feature requirements from customers and internal teams
• Own and publish Quarterly Roadmap plan, outline the strategy, features, and share your progress and future-looking product vision to internal and external stakeholders
• Work with user experience team to create detailed feature specs, iterate prototypes, validate with stakeholders
• Turn over the feature specifications to the development team to implement
• Work directly with engineering team throughout the product development lifecycle. Good Understanding of software development cycles, A/B testing, product engineering and experience in using JIRA for product management, dashboards.
• Help build external facing content and coordinate with marketing to develop product campaigns
• Manage Product Lifecycle.
• Ensure features built are enabled correctly such that they can be used effectively by end users
• Participate in workshops / demo / web sessions with the sales and / or with the prospects / customers

Candidate Profile:

• Bachelors/Masters degree
• 3+ years of Business Analyst experience with good implementation experience.
• Basic SQL scripting, previous experience in system interface/technics and customer centric approach are added advantage
• Minimum 2+ years of Supply Chain, Logistics industry experience Strong functional knowledge of Warehousing
• Excellent communication skills (both written and spoken English / Presentation/ Documentation)

Newage is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, nationality, gender, sexual orientation, age, marital status, or disability status.

Software Engineer / Sr. Software Engineer
Designation: Software Engineer / Sr. Software Engineer.
Base Location: BTM Layout, Bangalore ( Work from Office).
Total Experience: 3 – 6 Years
Reporting To: Chief Architect.

About Newage:

Newage Software (www.newage-global.com) is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics, and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their businesses.

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team player. You will be a strong coder responsible for developing new software products and enhancements to existing products. You should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills.

Responsibilities:

• Writing clean, high-quality, high-performance, maintainable code
• Coordinate cross-functionally to ensure the project meets business objectives and compliance standards
• Support testing and deployment of new products and features
• Participate in code reviews

Qualifications:

• Bachelor’s degree in Computer Science (or related field) / MCA(full-time)
• A minimum of 2+ years of software development experience is required.
• Must be good in Java, and Microservices.
• Experiencer or knowledge in Apache Camel is an added advantage.
• Nice to have Gateway API experience/knowledge.
• Expertise in Object Oriented Design, Database Design, and XML Schema is an advantage

Designation: Manager / Senior Manager ( Logistics Back office Documentation)
Base Location: MPEZ, Chennai.
Total Experience: : 8+ Years
Reporting To: Senior Director.

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East, Africa, and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Role expectation:

We are looking for a Back-office Operation manager who will be responsible for process deliverables, people management. effectively manage the team and follow the operation process. Design & & drive smart KPIs and KRAs for the team(s). Ability manage team of 30 Staff/FTEs/ consist of multiple clients. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Training & Guiding the team. Well Versed in New Process Transition & Source more with Existing clients. Succession planning.

What we need:

• Should be either from Freight Forwarder (or) Shipping Line (or) any logistics industry.
• Excellent command of spoken and written English
• Proven strong people leadership skills, including virtual team aspects. Sound strategy deployment skills. Should be aggressive and ambitious about meeting KPIs / Targets.
• Good interpersonal skill and should be able to build a good working relationship at all levels.
• Process excellence and operations management skills. Should have proven record of involved in improvement projects.
• Transition of New Process, New clients, SOP creation, Process standardization, Agree SLA.
• Leadership skills, should be able to lead, motivate and engage the team members. Should have the ability to know the team members IN/OUT and own attrition 100%.
• People management skills, accountable for teams’ results, responsible for selecting, training, coaching, and developing team members to achieve business objectives.
• Outstanding stakeholder management skills and experience, including virtual relationship management.
• Should be receptive to change, stay open to different ideas, support positive changes.
• Drive for Results, conveys a sense of urgency, and drives issues to closure, persists despite obstacles and opposition.
• Should have experience in driving automation and should be aware of RPA / AI / ML to Drive process improvement initiatives/Automation/Process Efficiency

Job Specific Skills:

• Freight forwarding knowledge, counting Management, Project Management, People Management Skills, Team Leading, Process Excellence, Strategy Deployment, Stakeholder Management, People Leadership, Customer Handling, Team Development, Process Improvements.

Good to have skills:

• Graduation with minimum 8-14 years of Back-office experience.
• Knowledge of Shipping & Freight forwarding is must.

Designation: DevOps Engineer
Base Location: BTM Layout, Bangalore ( Work from Office).
Total Experience: 3 – 6 Years
Reporting To: Chief Architect.

About Newage:

About Newage: Newage is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. Newage was built by Freight & Logistics industry experts, it provides technology and domain expertise services to 300+ global clients. We build Software Products, offer BPO and Consulting Services. With flexible software deployment options, we run client businesses in the cloud, on-prem or a combination. Through our Business Process Outsourcing Services value is delivered to our Freight & Logistics customers that enable them to reduce operational costs, grow business, reduce risk, and quickly react to market dynamics.

Come join us as we prepare to further modernize our product suite and expand our operations in new markets.

Job Description:

We are looking for a DevOps Engineer who will help us implement modernized eFreight suite through a world-class IT Delivery engine focused on quality and the customer. Delivery includes first time implementation and post-implementation support. Be part of a growth team.

Responsibilities:

• Deployment, automation, management, and maintenance of the AWS cloud-based production system.
• Conceptualize, architect, and build automated deployment CI/CD pipelines.
• Ensuring availability, performance, security, and scalability of AWS production systems.
• Definition and deployment of systems for metrics, logging, and monitoring on the AWS platform.
• Responsible for Infrastructure security and adhere to security best practices.
• System troubleshooting and problem resolution across various application domains and platforms.
• Work with developers & QA to institute a policy of Continuous Integration with Automated testing, build and manage dashboards to provide visibility into delivery, production application functional, and performance status.

Qualifications:

• MCA / Bachelor’s/Master’s degree.
• 3 – 6 years of experience with a deep understanding of modern SaaS architecture and experience across the full stack and with a DevOps mindset.
• Solid experience with GIT and Jenkins.
• Hands-on experience in managing AWS Infrastructures such as AWS Gateway, ELB, Route 53.
• Hands-on experience with AWS monitoring tools such as AWS CloudWatch, Cloud Trails, and AWS X-Ray
• Experience with containers orchestration (Docker, Docker Compose, Kubernetes )
• Experience in Infrastructure and configuration automation
• Experience with modern software frameworks / components (Spring, NodeJS, Redis, Elasticsearch, Kafka etc)
• Good understanding of protocols/technologies like HTTP, SSL, LDAP, SSH, SAML.
• Systems fluency (Linux, storage, networking)
• Experience in handling SQL DBs (MySQL/ PostgreSQL/MariaDB/) and NoSQL database skills are a bonus
• Must have written a playbook to automate the provisioning of AWS infrastructure as well as automation of routine maintenance tasks.

Good to have skills:

• Understanding of logistics industry or Supply chain management domain
• Familiarity with the open-source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning, etc.

Designation: Sr. Engineer / Technical Lead.
Base Location: BTM Layout, Bangalore ( Work from Office).
Travel: As needed (to Customers/ Newage locations)
Total Experience: 6- 10 Years
Reporting To: Chief Architect.

About Newage:

NewAge is a worldwide leader in using technology to simplify logistics, freight forwarding and transportation business for the last 10+ years. NewAge provides comprehensive integrated ERP developed specifically for the Logistics Industry helping Freight Forwarders, NVOCC Operators, Consolidators, 3PL Warehouse Operators, Multi-modal Operators, Customs House Agents, and Relocation Specialists run their business efficiently and seamlessly

Come join us as we prepare to modernize our product suite and expand our operations in new markets.

Job Description:

We are looking for an Sr. Engineer / Tech lead in UI/UX who will help us implement modernized eFreight suite through a world-class product focused on quality and the customer. Delivery includes first time implementation and post implementation support. Come and be part of a growth team.

Key Responsibilities:

• Responsible for full lifecycle of web & mobile applications development. As a Frontend Lead you will study end users to understand customer workflows and pain-points.
• Create designs from concepts to production stages and interactive data visualization concepts working with cross functional teams. Provide pixel-perfect interfaces with a high attention to detail.
• Work with developers to ensure designs are built to specifications and with product managers, marketing and executive team to build exciting design concepts
• Work in small agile teams that take ownership of design, implementation and support and value good engineering practices such as design documentation, unit testing, continuous integration and code reviews.
• Mentor/coach engineers to facilitate team development and provide technical leadership

Candidate Profile:

• Bachelors/Masters degree
• 6 -10 years of experience in architecting and maintaining cloud native SaaS based product
• Experience in designing rich internet applications using the latest web standards and cross-browser compatible design and responsive single page web applications
• Experience on Modern Front-End JavaScript frontend framework libraries NodeJS / JavaScript / NPM / JSON / HTML5 / CSS / CSS3 / Bootstrap etc.
• Expert on more than one modern UI frameworks like Angular JS latest versions, React JS or equivalent.
• Experience in UI testing, Automation and Code Quality Tools (Jasmine, Mocha, Cucumber, Puppeteer, Protractor, Jest, JSLINT, etc…)
• Proficient in build, packaging and code versioning tools, like Webpack/Browersify/babel, JIRA, Git, GitHub, GitLab, Jenkins.
• Solid understanding of how web applications work including micro front ends, security, session management, and best development practices.
• Strong understanding of Microservice architecture.
• Experience with CSS pre-processors (SASS, LESS)
• Developed / Participated in Developing Framework / Reusable components, Designed the Architecture of the Mobile / Web Solutions.
• Advanced understanding of Object-Oriented Design and Design Patterns in Java script
• Experience using MySQL, PostgreSQL or NoSQL databases like MongoDB,CouchDB or equivalent.
• Experience in Development Practices such as TDD/BDD

Good to have skills:

• Understanding of logistics industry or Supply chain management domain
• Familiarity with the open source trends and emerging technologies like Logistics 4.0, IIoT, Blockchain, advanced analytics using machine learning etc

Designation: Asst. Manager Sales ( Business Process Outsourcing)
Location: Dubai
Travel: Need basis
Total Experience: 6 + Years
Reporting To: Reporting to Senior Director – LBS.

About Newage

NewAge is a leading technology company whose software and solutions power the demanding needs of the global supply chain, freight forwarding and logistics industries. We are, in the regions we operate, the ubiquitous choice for this industry, from small & medium businesses to large enterprises. NewAge mines its deep domain knowledge in logistics and freight forwarding to deliver seamless cloud-based ERP software through its flagship product eFrieghtSuite. In addition, NewAge also offers outsourcing capabilities to support all the constituents of the freight forwarding and logistics industries.

Together, our software and services have 15+ years of domain specialization that supports 300+ global customers in over 30 countries including the USA, EU, UK, MEA, Asia and India.

The Role:

NewAge has gained an expansive understanding of the domain and delivered several critical services and processes including customer operations, finance, and documentation through its global delivery centres. The proposed hunting role is to acquire new customers in the EUR & USA region and specific or select global customer logos by selling LBS (Logistics Back Office Services) opportunities. As a Sales Director/ Manager, you will manage the entire pipeline management from lead generation, and opportunity management to closure management in the supply chain industry; largely covering freight forwards, consolidators, and other logistics companies. It is essentially high-quality technical services selling with deep understanding of the customer business processes and architecting how NewAge can be the partner of their choice. You will engage across levels and roles in the customer organization including CXO’s and functional leaders.

Key Accountabilities:

• Primary: Own and drive revenue and sales quota for LBS business in the Middle East region.
• Secondary: Build a pipeline of select global customer opportunities, where there is synergy with other sales motions from NewAge. Work on deals to closure with support from other internal stakeholders wherever required.
• Work with the domain SME’s, Inside Sales and marketing to help co-create key sales assets.
• Methodically build a robust pipeline, own the opportunities, and orchestrate all internal teams for deal closures.
• Build the LBS customer value framework, adopt it for each unique customer business scenario and drive key differentiators to help the customer realize the value, ROI and cost benefits of outsourcing.
• Drive and own the pilot staging successfully for each such customer opportunity and own the full deal contract closure.
• Work with different customer stakeholder teams to articulate and demonstrate the full value of leveraging the NewAge LBS domain capabilities to ensure we can effectively align with the complex needs of their business and build confidence to expand the relationship in phases.
• Work closely and in tandem with the product sales teams for joint market and customer coverage. Be the owner of the LBS functional goals in such shared opportunities.

Ideal Profile:

• You have about 6-8 years plus of LBS sales experience in the Middle East. People management exposure is great, even though this will initially be in an Individual Contributor role.
• Proven track record in selling back office services to customers who operate in highly complex and competitive businesses. You know how to harness a deal and how to take a small pilot to a multi-million-dollar contract.
• You have good understanding of the entire LBS sales cycle work and the ability to independently operate a start-up or a new business within a large global LBS firm.
• You have consistently delivered on quota and have often exceeded targets, better than your peers and better than your competitors. You should have a solid testament and reference from your customers/region/industry.
• Exposure to logistics / Freight Forwarding would be essential and back offices works in these businesses for quick success.
• You know how to work around the operating constraints and when things are not perfect and not lose focus on the goal and have demonstrated this consistently.
• You know the middle east market extremely well and what it takes to succeed in the region.
• Exposure to B2B SaaS businesses in logistics and high-tech businesses would be an added advantage.

Benefits

• The ground floor of new and exciting organization
• The international and diverse work atmosphere
• Be a part of a rapidly growing company expanding into new products and services
• Team meetings worldwide
• Competitive salary and commission

About the job:

We seek an experienced Sales Leader to execute our Go To Market in the U.K. The ideal candidate will have a proven track record of success in outbound sales and be comfortable developing a sales strategy but also doing cold calls and outreach. This candidate must have previous experience activating a new market for a company which did not have brand recognition or a flywheel to attract customers

About Newage

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East Africa and Asia regions to process millions of transactions every day in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their businesses.

Responsibilities:

• Understand prospects’ needs, and gather key prospect information to generate interest;
• Understand prospects’ decision process, buying cycle & key contacts;
• Bring in successful customers by initiating new deals, running personalized demos, opening new accounts, and signing contracts;
• Convert leads into customers by effectively communicating product value and benefits
• Work with the Lead Gen team to identify and research relevant sales targets (verticals, customer segments, etc) in Switzerland;
• Meet or exceed weekly and monthly performance targets for outbound activity, appointment setting, and qualified lead generation.
• Develop and maintain a deep understanding of our product offerings, target markets, and industry trends.

Requirements

• Experience: you have at least 3 years of experience as a sales leader (ideally in a fast-paced environment) of a well-developed sales team and up to 3 years in a sales team. Ideally, you have a previous experience as an SDR or Business Developer;
• Customer-centric: You know how to anticipate clients’ needs to offer outstanding onboarding, bring relevant solutions, and build long-term relationships with your clients;
• Leadership: you have demonstrated your ability to help people grow through mentoring junior SDR’s or apprentices;
• Entrepreneurial mindset: you want to help us develop our Outbound department;
• Curious mindset: you are intellectually curious, open-minded, adaptable, a fast learner, and excited by a dynamic startup environment;
• Resilience: you are combative, and you love challenges;
• Mastery: You have already used a CRM

Benefits

• Flexible Working Hours
• Dynamic startup culture
• Home allowance for proper IT setup
• Freedom to innovate and make mistakes

About Newage:

Newage Software is a leading integrated technology provider to the global logistics and supply chain industry. For over a decade, Newage has enabled hundreds of enterprise customers across the United States, Middle East & Africa and Asia regions to process millions of transactions everyday in the freight forwarding, logistics and warehousing businesses to solve complex business problems on the Newage ERP SaaS platform. The company also has extended its logistics domain expertise to provide outsourcing services, so that customers can focus on and scale their business.

Key-skills:

• Sales Hunter with 4-8 years relevant experience
• Sales in Middle East with SaaS/Software/ERP Sales
• Detect & create new opportunities and manage all the sales process in a Individual contributor Role
• Strong Prospecting & Lead generation Skills
• Experience selling on C level in B2B
• Domain Knowledge in FF, Logistics preferred
• Able to Travel

Senior Management Professional with over 24 years of experience across Application Product Development, Consulting, Support pre sales, Transitions and Project Management in Logistics, Supply Chain & Financial Services Retail Banking domain business applications.

Highly passionate individual who believes in leading from the front with an open mind to adopt to the new trends in technology and tools. Focused on continuous improvement in an agile software development environment and continuous learning with constant application of learnings.

Excellent Presentation and Communication skills & well rounded individual across Financial & Supply Chain domain with exposure to the Logistics domain.

Manager in a wide variety of business applications. Particularly in .NET, Java J2EE, RFID, Docker containers, Drools, Camunda, Kafka and relational database design using Oracle,DB2 , and MS-SQL Server.

Ashish Mishra is the CEO of Newage Software & Solutions. He brings in strategic, commercial and global experience to lead the transformation journey to make Newage the next generation Product company with a dynamic ERP software serving 300+ customers in the Logistics and Freight Forwarding industry, which is undergoing a huge reinvention.

He has been in the IT industry for 30 years which includes global leadership assignments in USA, UK and Singapore. Prior to becoming CEO of Newage, he worked at Kony (now part of Temenos), a leading Enterprise Mobility Software Company, as Senior Vice President. He served in a dual role of Global Delivery Head and GM for the Services Business in APAC (Asia, ME, Australia) responsible for the P&L. He transformed the start-up based Delivery Unit to a Professionally Managed Services Group. He was also the Company Director of Kony India.

Prior to joining Kony, he served as Director, DXC India. He was part of DXC’s Business Transformation and built Industry Software and Solutions Organization in India. He was responsible for Insurance, Banking and Healthcare Product Business as well as BPO in India, leading a strong 5500+ workforce. He was part of DXC India Executive Committee.

Prior to DXC, he worked with Xansa (now Sopra Steria) and TCS. He obtained Bachelor of Technology degree in Electronics and Communication Engineering from IET, Lucknow in India.