This article delves into the importance of value-added services in freight management software. From analytics with BI tools providing comprehensive insights to mobile apps enabling 24/7 operations, and customer-centric digital platforms simplifying processes, these tools enhance operational efficiency and elevate the overall customer experience.

In Part 3 of this series, we explored additional factors to consider, such as modern technology and regular upgrades, software infrastructure, customer support, and many more. Continuing from where we left off in Part 3 of our series, let’s delve deeper into the value-added services and tools that can help you select the right <strong>freight management software </strong>and play a crucial role in optimizing freight management operations:

Software Product Features

18. BI tools to get freight forwarding analytics: Ensure that the freight forwarding software provides the following insights to simplify the complete journey of delivering cargo to the destination hassle-free:

• A comprehensive view of the total cost of ownership, empowering informed decision-making.
• Providing insights into what services will best serve customers, aiding in strategic portfolio expansion.
• Integrated BI tools within freight management software for accurate data analysis and informed decision-making.

Overall, analytics through BI tools should provide reassurance that the right decisions are being made for both your team and the organization’s success.

19. Dashboard & Reports: Look for a freight forwarding software that can generate the below-mentioned reports:

• Reports from various modules like finance, supply chain operations, sales, and CRM for future planning and decision-making purposes.
• System dashboards should provide detailed information on shipping activities, aiding in identifying areas for efficiency improvements or cost savings.

Quick availability of customizable dashboards and reports through freight management software streamlines operations and decision-making processes. They can also cater to different team roles and responsibilities, enhancing user experience and productivity.

20. Mobile Application: Choose freight forwarding software that can be accessed and operated easily through mobile apps, enhancing employee productivity. Below are the benefits of the mobile app:

• Features like dark-mode views reduce eye strain and contribute to longer battery life, enabling 24/7 operations.
• Manage approvals and notifications seamlessly through the mobile app, even when managers are traveling.
• Handy features like inventory tracking and shipment track & trace enhance operational efficiency on the go.

21. Digital platform for freight forwarding customers: Make sure your freight management software has a separate digital platform for customer use, enhancing their experience.

• Customers can track shipments, create eQuotes, make eBookings, check pending invoices, make payments, and access inventory status through this portal.
• Such a platform simplifies processes for both Freight Forwarders and customers, earning them the title of a Digital Service Provider in a competitive landscape.

In conclusion, selecting the right freight management software involves careful consideration of critical features, additional factors, and value-added services. By prioritizing aspects such as functionality, integration capabilities, scalability, customer support, analytics, intuitive dashboards, mobile applications, and customer-centric digital platforms, businesses can optimize their logistics operations and thrive in the competitive freight management landscape. With informed decision-making and the right software partner, logistics companies can navigate the complexities of freight management with confidence and success, driving growth and efficiency in their operations.

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