Sales Support & Customer Service

Expert Business Process Outsourcing (BPO) services to increase sales efficiency and customer satisfaction.

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67-69%

Average cost savings using Newage BPO vs. hiring in-house.

>$35-45k USD

Estimated yearly cost savings per full-time employee using Newage BPO vs. hiring in-house.

20+ years

Experience serving global supply chains.

BPO Services

Whether sales support, EXIM documentation, accounting, operations, or account
management, our BPO services allow forwarders to outsource tasks to a team of
experts, utilizing their existing tech stack or NewageNXT.

Specialized Freight Knowledge

Our BPO services are performed by a team of professionals experienced in complex freight forwarding processes.

Scalability and Flexibility

Scale up or down depending on your operational needs, without worrying about hiring, training, or retaining employees.

Adaptable to Any System

Our BPO teams act as an extension of your own team, whether you use NewageNXT, another platform, or a homegrown system.

Cost-Effective Operations

Leveraging BPO has helped freight forwarders reduce overhead while maintaining high operational standards.

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Support for Your Sales & Customer Service Teams

Guarantee Seamless InteractionsOur team treats every prospect and client interaction as any other member of your team would—with quality care to help your business form strong relationships.

Drive Customer SatisfactionWe’re here to meet the needs of your prospects and customers fast and efficiently, helping you avoid delays and improve every step of the customer experience.

Maximize Efficiency Across ChannelsChoose the type of service that best fits your needs. We can provide voice and/or email support to boost efficiency across your critical communication channels.

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