websights

Sales Support & Customer Service

Expert Business Process Outsourcing (BPO) services to increase sales efficiency and customer satisfaction.

67-69%
Average cost savings using Newage BPO vs. hiring in-house.
>$35-45k USD
Estimated yearly cost savings per full-time employee using Newage BPO vs. hiring in-house.
20+ years
Experience serving global supply chains.

BPO Services

Whether sales support, EXIM documentation, accounting, operations, or account
management, our BPO services allow forwarders to outsource tasks to a team of
experts, utilizing their existing tech stack or NewageNXT.

Specialized Freight Knowledge
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Our BPO services are performed by a team of professionals experienced in complex freight forwarding processes.

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Scalability and Flexibility
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Scale up or down depending on your operational needs, without worrying about hiring, training, or retaining employees.

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Adaptable to Any System
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Our BPO teams act as an extension of your own team, whether you use NewageNXT, another platform, or a homegrown system.

Cost-Effective Operations
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Leveraging BPO has helped freight forwarders reduce overhead while maintaining high operational standards.

Support for Your Sales & Customer Service Teams

Guarantee Seamless InteractionsOur team treats every prospect and client interaction as any other member of your team would—with quality care to help your business form strong relationships.
Drive Customer SatisfactionWe’re here to meet the needs of your prospects and customers fast and efficiently, helping you avoid delays and improve every step of the customer experience.
Maximize Efficiency Across ChannelsChoose the type of service that best fits your needs. We can provide voice and/or email support to boost efficiency across your critical communication channels.

Sales Support & Customer Service

Sales Support

Enquiry Calls
Rate Enquiry Log
Follow Up Calls
Sourcing Agent Local Rates
Quote Creation
Customer Code Creation
Rate Negotiation
Quote Approval

Export Customer Service

Acknowledge Nominations & Create Export Bookings
Booking Amendments
Shipper Coordination
Transport Coordination
Commercial Document Requirements
AWB/HBL Confirmation
Charge Confirmation (Sign Off)

Import Customer Service

Create Import Bookings
POA Document Collection
Document Requirements
Shipment Tracking
Import Manifest
Clearance Instructions
Import Invoicing
Provisional Cost Check
Transport Co-ordination
Shipment Profit/Loss
Shipment Closure & Sign Off
Save Time and
Money
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with your team of freight forwarding experts.