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Documentation Services

Expert Business Process Outsourcing services to simplify your documentation processes.

67-69%
Average cost savings using Newage BPO vs. hiring in-house.
>$35-45k USD
Estimated yearly cost savings per full-time employee using Newage BPO vs. hiring in-house.
20+ years
Experience serving global supply chains.

BPO Services

Whether sales support, EXIM documentation, accounting, operations, or account
management, our BPO services allow forwarders to outsource tasks to a team of
experts, utilizing their existing tech stack or NewageNXT.

Specialized Freight Knowledge
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Our BPO services are performed by a team of professionals experienced in complex freight forwarding processes.

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Scalability and Flexibility
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Scale up or down depending on your operational needs, without worrying about hiring, training, or retaining employees.

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Adaptable to Any System
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Our BPO teams act as an extension of your own team, whether you use NewageNXT, another platform, or a homegrown system.

Cost-Effective Operations
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Leveraging BPO has helped freight forwarders reduce overhead while maintaining high operational standards.

Speed and Accuracy for Your Documentation Processes

Avoid inefficiencies and errors with scalable support ensuring every document is right where you need it.

Simplify Record ManagementOur documentation services ensure records are accurate, organized, and compliant, saving your employees valuable time each day.
Accelerate Documentation TurnaroundFrom airway bill drafts to delivery orders, we generate critical documents and send them where they need to go to keep operations and backend processes on schedule.
Maintain Accuracy Across DocumentationOur experienced team handles any document with the utmost attention to detail, knowing what to watch out for to reduce the risk of errors.

What Newage Can Do For You

Ocean Export Processes
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  • Draft HBL Job Generation
  • Generation, Amendment & Confirmation (not applicable for Direct BL)
  • SI Submission to Carriers
  • On-Board Confirmations
  • Provisional Cost & Revenue Updating
  • SOC Generation & Confirmation
  • Agent Invoicing
  • HBL Release
  • Payment Requests to Carriers
  • Follow up for MBL Release
  • Pre-Alert
  • Job Ledger & Profit Monitoring
  • Job Closure
Ocean Import Processes
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  • Origin Agent Coordination
  • Shipment Milestones
  • Pre-Alert
  • Job Generation
  • Cargo Arrival Notice
  • Import Manifest
  • Provisional Cost & Revenue Updating
  • SOC Generation & Confirmation
  • Agent Invoicing
  • Delivery Order Release
  • Payment Requests to Carriers
  • Uncollected Delivery Order Reporting and Alerting
  • Empty Container Returns
  • Job Ledger & Profit Monitoring
  • Job Closure
Air Export Processes
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  • Airline Bookings and Confirmations
  • Job Generation
  • Draft Generation & Amendment of Master & House Airway Bills
  • Draft Confirmation
  • Provisional Cost & Revenue Updating
  • SOC Generation & Confirmation
  • Agent Invoicing
  • AWB Release
  • Payment Requests to Airlines
  • Pre-alert
  • Job Ledger & Profit Monitoring
  • Job Closure
Air Import Processes
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  • Origin Agent Coordination
  • Shipment Milestones
  • Pre-alert
  • Job Generation
  • Cargo Arrival Notice
  • Provisional Cost & Revenue Updating
  • SOC Generation & Confirmation
  • Customer & Agent Invoicing
  • Delivery Order Release
  • Payment Requests to Airlines
  • Uncollected Delivery Order Reporting and Alerting
  • Job Ledger & Profit Monitoring
  • Job Closure
Save Time and
Money
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with your team of freight forwarding experts.