While the market is flooded with tech solutions for freight forwarders, few are built with their daily struggles in mind. It is common to see solutions prioritizing one problem over the other, or just lose value as forwarders scale. Newage was meticulously built by forwarders for forwarders, with a bottom-up approach that has yielded a deeply localized end-to-end cloud platform that adapts to complexities and compliance requirements across individual markets.
As a midsized freight forwarder, Newage provides you with the option to choose specific services, as the software, back-office teams, and warehouse systems are priced and sold individually. This allows management to begin transformation from the branch of operations that is bleeding money or time, rather than signing up for a suite-wide rollout before the first problem is fixed.
Newage understands that each forwarder has its own share of unique market challenges. For example, a forwarder with disconnected systems is tied up with a different headache from a forwarder that is two people short on the documentation desk. A forwarder building a brand-new warehouse faces an entirely different challenge, one that is nothing like the former.
Here is how Newage solves all three distinct challenges.
This is the Newage flagship freight forwarding software, designed to solve the biggest problems most freight forwarders face. It was built as a cloud platform that runs sales, operations, finance, compliance, and customer service as one integrated system.With NewageNXT, you don’t need to run a fragmented system that makes operations hard to control and limits throughput.
This service provides trained freight professionals who can cover various aspects of operations, including sales support, operations, documentation, finance, and key account management. The team can build on top of NXT, a legacy system, or a competitor’s platform. Regardless of the system you run, the Newage BPO team can integrate with it and get started without asking you to switch systems first.
A cloud-based warehouse management system for 3PLs, Newage WMS caters to contract logistics and fulfillment. It can be run as a standalone system or connected to NXT, allowing the two to share data. The point is flexibility, because some forwarders want a warehouse system and nothing else, while others want only freight operations. And for those that want both, everything is on the table.
The right solution depends entirely on which problem is hurting the freight forwarder the most. In practice, three situations come up again and again, and each one points to a different starting product.
Say the forwarder is using multiple systems, including but not limited to a specialized CRM for sales, an internal tool or a few spreadsheets for freight operations, a finance package for the books, and a few web apps for rate quotes and container location. None of them talk to each other, so there is no single source of truth across the company.
The same job is keyed into different tools by different people. And the numbers never quite match when finance looks, meaning someone has to spend an afternoon every week figuring out which version is correct. NXT is perfect for that forwarder, as the platform is designed to consolidate the entire workflow into a single system.
The software may be OK, but the documentation desk is swamped, or finance can’t close out the month on time. That’s a staffing problem, and Newage BPO is the best fit here. The team works within the setup you already have, so nothing is migrated or ripped out. Cost is a factor, but the bigger constraint is how fast you can hire and train freight people at all, which is why this lands as well in India and the UAE as it does in the Americas.
It doesn’t matter if the warehouse is already live or still on the drawing board. Newage WMS is a standalone product, so if a forwarder only needs the warehouse piece, then they can take just that and run with it.
All three are built to solve a particular problem, and solve it well. Run together, they cover the system, the staffing, and the warehouse on one set of data, with fewer handoffs between them. If you match the entry point to the problem, then the sequence takes care of itself.
Most vendors will provide the software and leave staffing up to you. Newage is the only company in its competitive set that can sell the platform and the people who run the work on it. So you can take the platform, take the team, or take both.
A forwarder can come to Newage BPO from a legacy system or a competitor and never need to touch NXT. Another can take Newage WMS standalone and simply stop there. Just because you say yes to one service doesn’t mean you’ll be billed for the other two.
Some forwarders tend to consolidate multiple products over time, and it is worth being clear about how that happens, because it’s not the vendor forcing the pace.
A Newage BPO customer may opt for NXT later, once the business is ready to change systems. When a Newage WMS customer starts getting a monthly headache reconciling the warehouse against the books, they can add NXT’s finance module. In both cases, the second product arrives because the work changed, not because a contract forced it, and on the customer’s own schedule.
This logic drives the larger platform accounts that scale up with Newage solutions. The idea is to prove value across one segment first, then grow on the forwarder’s own unique timeline. The payoff is reduced chaos and fewer handoffs between teams, which means one less system to reconcile at month-end.
Start where the business is bleeding today. If isolated systems are bleeding your margins and costing you clean reporting, start with NXT. If your team is short-handed and work is piling up faster than you can clear it, Newage BPO puts trained freight people on it, without a migration. And if warehousing is the growth bet or the pain point, Newage WMS handles the warehouse on its own, and connects to NXT later if the books need it. Each door is priced and scoped separately, so the decision you face is lighter and a lot less scary than the “adopt everything” assumptions.
Correctly identify which problem is costing you the most right now, and the starting point becomes clear. Contact us today to find the solution that fits your operation.
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